20

Discussion topic: The connecter does not fit the wall socket

Reply
This message was authored by Luctram This message was authored by: Luctram

The connecter does not fit the wall socket

Hi everyone 

I just moved house so I changed the wifi address and today my wf will be activated but the connection between the wifi and the socket is on the wall it doesn't fit so what should I do?


Best Answers
This message was authored by jamesn123 This message was authored by: jamesn123 Answer

Re: The connecter does not fit the wall socket

Posted by a Superuser, not a Sky employee. Find out more

@Luctram 

Ah I see now.

You need a microfilter, they can be had from almost any local or online electronics store. Here is an example from Amazon.

 

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.

View this Answer within the discussion

Reply

All Replies

This message was authored by jamesn123 This message was authored by: jamesn123

Re: The connecter does not fit the wall socket

Posted by a Superuser, not a Sky employee. Find out more

Hi @Luctram 

Struggling to understand what you mean. Could you post a photo?

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.
Luctram
Topic Author
This message was authored by Luctram This message was authored by: Luctram

Re: The connecter does not fit the wall socket

Thanks for your question, could you please show me how can i find out where's post pictures and video

Luctram
Topic Author
This message was authored by Luctram This message was authored by: Luctram

Re: The connecter does not fit the wall socket

IMG_3347.jpeg

image.jpg


 


@Luctram wrote:

Thanks for your question, could you please show me how can i find out where's post pictures and video


@Luctram wrote:

Thanks for your question, could you please show me how can i find out where's post pictures and video


 

Luctram
Topic Author
This message was authored by Luctram This message was authored by: Luctram

Re: The connecter does not fit the wall socket

IMG_3347.jpeg

image.jpg

This message was authored by jamesn123 This message was authored by: jamesn123 Answer

Re: The connecter does not fit the wall socket

Posted by a Superuser, not a Sky employee. Find out more

@Luctram 

Ah I see now.

You need a microfilter, they can be had from almost any local or online electronics store. Here is an example from Amazon.

 

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.
Luctram
Topic Author
This message was authored by Luctram This message was authored by: Luctram

Re: The connecter does not fit the wall socket

IMG_3348.png

 


@jamesn123 wrote:

@Luctram 

Ah I see now.

You need a microfilter, they can be had from almost any local or online electronics store. Here is an example from Amazon.

 


Oh, I don't know about that, thanks for you help. Do you think it will be fit with mine 

This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: The connecter does not fit the wall socket

Posted by a Superuser, not a Sky employee. Find out more

@Luctram 

 

A plug-in microfilter converts a single BT jack socket to twin sockets: an RJ11 for data to an internet router (the purple end you are holding) and a BT socket, which is probably obsolete in your case as the BT jack socket on the rear of the Hub will be the active one.

 

 

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
Luctram
Topic Author
This message was authored by Luctram This message was authored by: Luctram

Re: The connecter does not fit the wall socket

IMG_3348.png

thanks for your answer, do you think it will fit with mine

Luctram
Topic Author
This message was authored by Luctram This message was authored by: Luctram

Re: The connecter does not fit the wall socket

@TimmyBGood 

IMG_3348.png

 thanks for your answer, do you thinh it will be fit with mine

This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: The connecter does not fit the wall socket

Posted by a Superuser, not a Sky employee. Find out more

@Luctram 

 

Yes: all plugin microfilters perform the same function and have the same sockets.

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
Luctram
Topic Author
This message was authored by Luctram This message was authored by: Luctram

Re: The connecter does not fit the wall socket

@TimmyBGood @That's great, you help me a lot

thank you so much

Luctram
Topic Author
This message was authored by Luctram This message was authored by: Luctram

Re: The connecter does not fit the wall socket

hsvdgsh ksks

Luctram
Topic Author
This message was authored by Luctram This message was authored by: Luctram

Re: The connecter does not fit the wall socket

@TimmyBGood I hope not to bother you. I bought the microfilter and installed it but I don't understand why my wifi still can't connect, do you know why?

 

. Hope you will answer. Thank u

Luctram
Topic Author
This message was authored by Luctram This message was authored by: Luctram

Re: The connecter does not fit the wall socket

image.jpg

image.jpg

Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

On average, new discussions are replied to by our users within 4 hours

New Discussion