Leaving sky broadband when will I receive the box to send the router back .

[Daz987]

I am leaving sky broadband when will I receive the box to send the router back 🙂

[cookiemonsteruk]

@Daz987 

Around 31 days after your subscription is cancelled. However depending on your hub you should receive an email advising whether or not you need to return it

[Daniel0210]

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@Daz987 wrote:

when will I receive the box to send the router back 🙂

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@Daz987 
If you’ve successfully cancelled Sky should send out returns packaging for any router needing to be returned near the end of any cancellation period, [14 days for Broadband].

You can use any packaging as long as it’s secure and you may want to put a note inside with your account number and a list of equipment that is included. This link explains about how to receive an email with your return labels through Royal Mail.
https://www.sky.com/help/articles/return-tv-broadband

If you haven’t anything suitable contact Sky again and ask if they’ll re-send. Keep your proof of posting safe and indefinitely and if you use Royal Mail’s collect from home service, keep a record of the tracking number.