Discussion topic: Terrible Slow internet speeds
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
Message posted on 22 Feb 2024 04:07 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: Terrible Slow internet speeds
I don't see a link?
Message posted on 22 Feb 2024 04:09 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: Terrible Slow internet speeds
https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome
Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 55 inch uhd tv, with Dolbyvision, samsung a5 2017 and samsung s21
If I get it right mark as answered
If I get it wrong humour me
If I say something you like give a thumbs up
Message posted on 22 Feb 2024 04:17 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: Terrible Slow internet speeds
Message posted on 22 Feb 2024 04:18 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: Terrible Slow internet speeds
Shows partial in ground , which is probably the work they've completed. Where does the fibre terminate?
They'll have to come back and finish the rest of the cabling and csp grey box and ont
At the end of wbc fttp is it showing 1 stage install?
Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 55 inch uhd tv, with Dolbyvision, samsung a5 2017 and samsung s21
If I get it right mark as answered
If I get it wrong humour me
If I say something you like give a thumbs up
Message posted on 22 Feb 2024 04:19 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: Terrible Slow internet speeds
@Chev Your contract started some 15 months ago, if you were on superfast broadband for that period and now on essential plus, you would have noticed a huge difference now with the broadband.
You need to look at the contract you got at that period, if there has been a mistake and sky have switched you to the lower that would be questionable as it would involve disconnecting you from fttc to the essential package which involves wiring change etc. Also the history on your account if you log in will show you the last 15 days of speed, so have a look at that.
Message posted on 22 Feb 2024 04:29 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: Terrible Slow internet speeds
So I started paying for sky broadband essentials plus when I first joined sky, but upgraded to sky broadband superfast on the 16th of august and the speeds Havnt changed one bit
Message posted on 22 Feb 2024 04:33 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: Terrible Slow internet speeds
Do you know any way of contacting sky on the phone? I just went through emails and on august 2023 I upgraded from essientls plus to sky broadband superfast, 6 months later no changes to the speed what so over, been staying at 7mbps since.
Message posted on 22 Feb 2024 04:34 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: Terrible Slow internet speeds
@Chev Then the upgrade activation in august has failed, as you would have noticed a huge increase in speed and internet activity, You would have a document stating upgrade and surprised this also did not involve sky making you take a new 18mnt contract. Hope you have that document. Maybe in your message section of your account
Message posted on 22 Feb 2024 04:36 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: Terrible Slow internet speeds
Call sky on 150 from your sky landline.
I haven't a clue whats happened previously the vdsl superfast speed shows 80Mbps and would have been noticeable
Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 55 inch uhd tv, with Dolbyvision, samsung a5 2017 and samsung s21
If I get it right mark as answered
If I get it wrong humour me
If I say something you like give a thumbs up
Message posted on 22 Feb 2024 04:37 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: Terrible Slow internet speeds
@Chev If you have a landline, call 150 and stay on the line, if not goto sky.com and bottom of page need extra help will to show you the number to call
Message posted on 22 Feb 2024 04:44 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: Terrible Slow internet speeds
I have nothing in messages but this is what the email says
Message posted on 22 Feb 2024 05:17 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: Terrible Slow internet speeds
@Chev Look at your billing to see if it change around the august period to reflect the new charges or change to contract, as i say normally new 18 month contract is enforced, but there may have been an issue, so check your billing for sure.
Message posted on 22 Feb 2024 06:59 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: Terrible Slow internet speeds
I was on that, it is not full fibre to the property , that start at over a 100mps, I am on 500mps, download 71mps open reach engineer fitted it and that included a optical network terminal, as the old open reach master socket is no longer required you are on what is know as fttc, full fibre to the cabinet and then copper line to your property, old phone line, also with fttp you also get a grey open reach customer service point box outside the house somewhere which the fibre optic line run through before coming into the house at the o n t point, I had it fitted on the 17th of last month
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page