Taking Ultrafast Broadband and keeping current landline

[CaroC]

So, I have just contacted SKY to move from Superfast Broadband (using current copper landline) to Ultrafast using full fibre as fibre has now been run to the bottom of my street. They would install a new full fibre cable from the fibre at the bottom of my street directly to my house but they say they will have to cancel my current landline as the 'future is internet calling'. I want to keep my current landline (pay landline costs etc..) but they say they can't do it as they will need to cancel everything. It just doesn't make sense. I can go to a competitor and have a new full fibre line installed and keep my landline with SKY. Apparently there's no work around and noone to go and ask why I can't keep the current landline. Any one else had this issue or know of whom to ask the question?

[cookiemonsteruk]

@CaroC 

One way or the other pstn (telephone via copper) will be shut down at some stage in 2025. So even if your broadband still remains fttc the telephone itself will operate via the sky hub

[TimmyBGood]

@CaroC 

Sky don't 'cancel the landline': they provision the address with an SOGEA FTTC wholesale product which by definition has no PSTN service.  As @cookiemonsteruk indicates, that is where the whole national UK telecoms infrastructure is going, and there are already several hundred exchange areas where no new 'landline' sales are possible.   FTTP has no PSTN because there's no copper in that connection at all.

[CaroC]

Hi cookiemonsteruk,

I realise that but for now I want to keep the landline.

Surely someone else must have come across the same issue and perhaps gotten further than just being told that there's no work around.

[TimmyBGood]

@CaroC 

There's no workaround: it's Sky policy to supply SOGEA (as it is for an increasing number of other ISPs) because in a couple of years that's all they will be able to purchase.

You could try other ISPs, but be aware that they are all on this pathway.  Remember that your phone number still works: it's just the handset plugs into the ISP router.

[CaroC]

Hi TimmyBeGood,

thanks, yes, I realise it's all going to be changing and that I can keep the actual number, but for now I want to keep the landline seperate. Guess it's going with another provider for now.

[Highlinder]

@CaroC  Most providers now bundle in broadband & phone. As the use of landlines is being passed by the use of mobiles. Plus when your exchange has been changed to SOGEA then having your landline separate is not going to be possible.