Switch before the company not done

[Samuel37]

I will activate the wifi on 12th October but i still didn't receive any about you to help me to cancel before my wifi company 

[TimmyBGood]

@Samuel37 

Your post is hard to understand.

If you are asking about Sky Switch Credit, that's explained here:

https://www.sky.com/help/articles/switching-credit-offer 

[Samuel37]

I was told they would help me cancel my pevious wifi contract with three but this has not been done yet its still active 

[caesarome]

Are you saying you are moving broadband providers, if so the 12th October isn't until next Monday.

[Samuel37]

Yes the 12th of October thats on monday.  Im saying i didn't receive anything from three saying its been cancelled or anything so i want to know on skys side have they actually cancelled it and are sorting the cancellation charge out like i was promised 

[caesarome]

@Samuel37 

You should continue with 3 until the changeover happens on Monday.

Sky doesn't pay or sort out any cancelation charge as that is fopr you to pay but they will credit your account of up to £200 for a broadband switch so this explains what you need to do once you are up and running with Sky:

https://www.sky.com/help/articles/switching-credit-offer

You must provide a copy of the bill from 3 where you have been charged an early termination fee and a copy of a statement showing that you have paid it and send these to Sky via this email address - [email protected]

[SKY1992bf]

@Samuel37  So you are saying you have not received anything at all from three acknowledging that they have received a request from sky to takeover the line from Monday as you won't get a cancellation notice until then 

how was the order made with sky online or over the phone 

[Samuel37]

Yes that's i mean i didn't receive anything from three saying will take over on 12 October 

i was done in the online

[SKY1992bf]

@Samuel37  best to contact three then and check whether they are aware of sky taking over your line on the 12th

you did request a line takeover rather than a new line from sky ?

[Samuel37]

I just checked with three they didn't receive anything about will take over or have cancellation?

will you do it for me? Thanks
The account numb:[removed]

Three company 

Moderator Actions: removed personal information

[SKY1992bf]

@Samuel37  We are fellow customers so can't do anything about this for you will have to take it up directly with sky and/or three

edit I've asked for your last post to be removed as it contains personal information this is a public forum not a secure sky chat facility