Sudden speed drop and connection drop outs

[Musicman87]

Hi. Hoping someone is able to help out with this as it seems quite common.

I've had Sky BB for a while now and before that BT through the same line, all working perfectly with an average speed of about 72MB and no drop outs. Over the last week we have seen a significant drop in speed (as Skys own app) demonstrates and I've woken up every morning to my Q hub just flashing amber on the internet light with everything else as it should be. Only by completely unplugging and giving it 5 to 10 mins before reconnecting does my internet connection come back online - and even then it is hit and miss as to when it's going to drop again. 

The morning reset has become a consistent however and as the attached shows the speed is now consistently below 20mb (so a 3rd of the guaranteed speed). 

I only just got the app to acknowledge there was an issue this morning (given how intermittent it is) to therefore get me an engineer visit for Tuesday. But my concern is that looking at what is flowing into the router the problem looks more out of the house based than in - and if so, will a Sky engineer booking actually fix the problem? 

My router runs into a TP Deco system for the WiFi and it has all run absolutely as stable as anything for the last however many years I've been on an ADSL connection. Nothing has changed on the wiring or the configuration in the house and when I diag the network all looks fine. It seems to be the internet connection coming in that has the problem.

Has anyone had this problem and managed to find a solution? I see it seems to have cropped up a number of times but an end result is hard to find. In the age of working from home and so much stuff needing internet connectivity, it's pretty frustrating. 

Thanks

[JimM1]

@Musicman87 On a similar issue like you are explaining, solution was OR engineer was dispatched by sky, line fault was diagnosed and fixed by the engineer, after 24hrs speed returned to normal, and it does take 24hrs for this to happen, you can then look back on your sky account and see that you are back to the original speeds, It can possibly be an internal fault ie faulty extension socket etc but engineer will remove master socket plate and diagnose system, they normally can tell with there equipment what is going on.

After check every couple of days to see you are remaining steady.

Good sky tech can also diagnose line conditions and if so get required problems sorted.

If you need post your router stat's from pinned option at top of screen.

[Musicman87]

Many thanks for that. Connection dropped again after posting so I ran Sky's diag again and this time it actually acknowledged a poor connection. Asked a few more questions and then I got a text from OR advising an issue has been raised to them... Hopefully this fixes it as until now the speed and uptime has been really encouraging. 

I will post back on the outcome

[JimM1]

@Musicman87 Does look like you may have a line fault, so hopefully sollution is found, just the waiting game now. Best of luck and allways good if you post back solution in case someone else looks.