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Discussion topic: Internet keeps going off constantly

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Alishamarie72
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This message was authored by Alishamarie72 This message was authored by: Alishamarie72

Internet keeps going off constantly

‎24 Feb 2024 07:03 PM

My Internet keeps Going off constantly and takes an hour or two to come back on I reset it and it doesn't work
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JimM1
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Re: Internet keeps going off constantly

‎24 Feb 2024 07:12 PM

@Alishamarie72 Log into your sky account on a mobile device if your internet is not working and run the service check.

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Highlinder
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Re: Internet keeps going off constantly

‎24 Feb 2024 07:28 PM

Posted by a Superuser, not a Sky employee. Find out more

@Alishamarie72 Can you please run the broadband test, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.

If someone has helped give them Like.

If you have found this solution helpful please tick this as the answer.
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