Still waiting for open reach !!

[Lilarch]

Good morning, I have rang a few times now and thought I would try this way . On the 3rd January 2023 I was going to change Broadband user to shell but decided against this as was unable to keep my original phone number. So cancelled shell on the 2nd January, but unfortunately they carried on with order and have told me I need to get sky to get the line back !!! 😡, but I am having problems as sky say my broadband and calls are still active! But when I rang sky on the 3rd January to say we had no broadband they said it was an external fault and would send an engineer out within 48 hrs to repair, no sign of that but I don't think that's the problem but don't seem to be able to clear this up , so can someone please advise what I should do ? .

[jamesn123]

I've flagged your post to Sky look out for an email or message on the forum 

[Lisa-P1987]

Thank you for escalating this. We have sent Lilarch an invite to chat 🙂 

[Addie15]

Update-We are closing this chat now due to no further response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

[Lilarch]

I posted on here a month ago ! I am still waiting to be reconnected to the internet and calls ! I'm still no further forward on knowing when we will have this back !! Do I wait anymore or would it be quicker to just go elsewhere as I have now lost my number and that is why I decided to stay with sky ! Please help .

[Daniel0210]

I've merged todays post with your original thread so we get some background to your issue and what's already been tried. 

[Lilarch]

Thanks ☺️ 

[Daniel0210]

Did you participate at all in the chat invite that was sent to you? 

[Lilarch]

No unfortunately not as I tried to but I'm not sure it was connected as this was not straight away ! 

[Daniel0210]

Would you like it re-escalating or are you going to ring?

[Lilarch]

Apparently it's been escalated but this does not seem to have helped unfortunately.

[Daniel0210]

Post 4 above explains the chat was closed as you didn't respond. I’ve re-escalated your post to Sky and the Escalation Team may get in touch with you later.

Look out for an email and also a blue/red speech bubble at the bottom of your forum page. Once that speech bubble appears you only have 48 hours to join the private chat or it will close automatically. If you fail to respond to each chat reply from Sky within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread regularly.

This link explains the Community Messaging process.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

If you are using Safari also make sure that Hide IP Address is not checked in order to see the chat bubble. If you have trouble finding this to check the settings, use another browser such as Chrome or Firefox.

[Lilarch]

Thanks for your help much appreciated.