0

Discussion topic: Splitting frequency

Reply
This message was authored by LizB08 This message was authored by: LizB08

Splitting frequency

How do I split the frequencies on the new sky hub max. I can only find forums that show for the old hubs. 

I've tried to contact sky and they said they can't advise on it but to come on here 

Reply

All Replies

This message was authored by Highlinder This message was authored by: Highlinder

Re: Splitting frequency

Posted by a Superuser, not a Sky employee. Find out more

@LizB08  What device do you need the Wi-Fi frequencies split for?

If someone has helped give them Like.

If you have found this solution helpful please tick this as the answer.
This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: Splitting frequency

Posted by a Superuser, not a Sky employee. Find out more

@LizB08 

 

It's not possible to unsynchronize and rename the bands on the Max Hub.  The most that can be done is to temporarily disable the 5Ghz band in order to try and get 2.4Ghz hardware set up.

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
This message was authored by Chrisee This message was authored by: Chrisee

Re: Splitting frequency

Posted by a Superuser, not a Sky employee. Find out more

@LizB08 you cannot split the WiFi bands on the WiFi Max hub - its a wifi6 device which uses both bands at once.

 

If you want to attach devices that cannot link to a dual band SSID like cheap IOT kit the recommended approach is to turn off the 5GHz band then network the devices and then turn the 5GHz band baxk on. Devices should remain connected.

=========================================================
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
LizB08
Topic Author
This message was authored by LizB08 This message was authored by: LizB08

Re: Splitting frequency

@Chrisee 

 

how do I turn off the 5GHz please?

This message was authored by Chrisee This message was authored by: Chrisee

Re: Splitting frequency

Posted by a Superuser, not a Sky employee. Find out more

@LizB08 the setting is in the My Sky app under Wifi Max under advanced.

=========================================================
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
LizB08
Topic Author
This message was authored by LizB08 This message was authored by: LizB08

Re: Splitting frequency

@Chrisee  the settings isn't coming up on my app, is this a know issue? Or do I need to contact sky again?

This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: Splitting frequency

Posted by a Superuser, not a Sky employee. Find out more

@LizB08 wrote:

 the settings isn't coming up on my app, is this a know issue? 


Some users do encounter a delay before the Max Hub administration tabs appear.

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
This message was authored by Chrisee This message was authored by: Chrisee

Re: Splitting frequency

Posted by a Superuser, not a Sky employee. Find out more

@LizB08 if the options to control the Wifi Max hub are missing from the My Sky app try signing out and closing the app and reloading it as that can make them appear. If still stuck you will have to call Sky.

=========================================================
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

On average, new discussions are replied to by our users within 4 hours

New Discussion