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Discussion topic: Speed Guarantee

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This message was authored by: martyboy104

Message posted on ‎06 Jun 2024 11:33 AM

Speed Guarantee

How do i get the "Speed Guarantee" service ?? 

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Avatar for cookiemonsteruk
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This message was authored by: cookiemonsteruk

Message posted on ‎06 Jun 2024 11:34 AM

Re: Speed Guarantee

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@martyboy104 

 

Can you post your hub stats

 

https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/m-p/2855717#M1014...

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This message was authored by: jamesn123

Message posted on ‎06 Jun 2024 11:50 AM

Re: Speed Guarantee

Posted by a Superuser, not a Sky employee. Find out more

@martyboy104 

Sky applies the speed guarantee to all their packages. If you are not getting the correct speed you must report it as a fault to Sky who will be given reasonable time to fix it. If they cant fix it you will be entitled to compensation & the option to leave your contract early.

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.
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This message was authored by: TimmyBGood

Message posted on ‎06 Jun 2024 12:19 PM - last edited: ‎06 Jun 2024 12:21 PM

Re: Speed Guarantee

Posted by a Superuser, not a Sky employee. Find out more

@martyboy104 

 

Note that speed is not actually guaranteed, particularly on FTTC broadband.  The 'guarantee' is of a small refund (one month subscription fee) and early exit without penalty if the quoted minimum speed cannot be delivered over the Openreach circuit to the address.

 

https://www.sky.com/help/articles/sky-broadband-speed-guarantee 

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BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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