Discussion topic: Speed Guarantee

This message was authored by: martyboy104 · ‎06 Jun 2024

How do i get the "Speed Guarantee" service ??

This message was authored by: cookiemonsteruk · ‎06 Jun 2024

Can you post your hub stats

https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/m-p/2855717#M1014...

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This message was authored by: jamesn123 · ‎06 Jun 2024

@martyboy104

Sky applies the speed guarantee to all their packages. If you are not getting the correct speed you must report it as a fault to Sky who will be given reasonable time to fix it. If they cant fix it you will be entitled to compensation & the option to leave your contract early.

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.

This message was authored by: TimmyBGood · ‎06 Jun 2024

@martyboy104

Note that speed is not actually guaranteed, particularly on FTTC broadband. The 'guarantee' is of a small refund (one month subscription fee) and early exit without penalty if the quoted minimum speed cannot be delivered over the Openreach circuit to the address.

https://www.sky.com/help/articles/sky-broadband-speed-guarantee

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2

Discussion topic: Speed Guarantee

Speed Guarantee

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