Slow wifi

[Emma282]

Hello, for weeks now my wifi has been so slow. Our internet takes ages to load and sometimes wont load at all. Its making it very hard to work for home etc, to the point where I am using mobile data. Ive phoned sky but had no real help. When using the diagnostic feature on your app, it says that there is a problem with the wifi but cannot seem to tell us what that problem is. For the amount we are paying a month, this is rediculous. Please get back to me with a solution. Thank you. 

[Highlinder]

@Emma282  If this is still ongoing and you have run the service checker is it showing the issue in broadband or Wi-Fi?

[Emma282]

Hi, it's showing that the issue is with the WiFi. 

[Highlinder]

@Emma282  black or white router from Sky?

[Emma282]

@Highlinder Hi, its showing that the issue is with the wifi. 

[Emma282]

@Highlinder @Black 

[Highlinder]

@Emma282 Could you please post your router stats following the link below.
https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717#M101...

[Emma282]

@Highlinder 

 

[Daniel0210]

@Emma282 

Those aren't your router stats. Follow the link to the end.