Discussion topic: Slow wifi
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Message posted on 27 Aug 2024 04:52 PM
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Slow wifi
Hello, for weeks now my wifi has been so slow. Our internet takes ages to load and sometimes wont load at all. Its making it very hard to work for home etc, to the point where I am using mobile data. Ive phoned sky but had no real help. When using the diagnostic feature on your app, it says that there is a problem with the wifi but cannot seem to tell us what that problem is. For the amount we are paying a month, this is rediculous. Please get back to me with a solution. Thank you.
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All Replies
Message posted on 27 Aug 2024 08:14 PM
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Re: Slow wifi
@Emma282 If this is still ongoing and you have run the service checker is it showing the issue in broadband or Wi-Fi?
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Message posted on 27 Aug 2024 09:22 PM
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Re: Slow wifi
Hi, it's showing that the issue is with the WiFi.
Message posted on 27 Aug 2024 09:23 PM
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Re: Slow wifi
@Emma282 black or white router from Sky?
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Message posted on 27 Aug 2024 09:25 PM
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Re: Slow wifi
@Highlinder Hi, its showing that the issue is with the wifi.
Message posted on 27 Aug 2024 09:26 PM
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Re: Slow wifi
@Highlinder @Black
Message posted on 27 Aug 2024 09:26 PM
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Re: Slow wifi
@Emma282 Could you please post your router stats following the link below.
https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717#M101...
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Message posted on 27 Aug 2024 09:30 PM
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Re: Slow wifi
Message posted on 28 Aug 2024 05:18 AM
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Re: Slow wifi
Those aren't your router stats. Follow the link to the end.
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
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