This discussion topic has been answered Discussion topic: Slow wifi
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Message posted on 04 Jun 2026 01:18 PM
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Hello, my WiFi has been very slow for the last couple of weeks, it was reported that the issue has been resolved but it definitely has not. There is 100% a problem, I work from home 2 days a week and work about 10 feet away from the hub and have constant buffering slow email downloads along with spreadsheet issues, can this be resolved asap please?
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Message posted on 04 Jun 2026 01:20 PM
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@JKIRBY83
You haven’t contacted Sky by posting here. This is a customer ▶️ customer discussion forum where we try to assist other customers.
If the Wi-Fi has become slow see this link
https://www.sky.com/help/articles/broadband-diagnostic-start
It's worth adding that Sky broadband discussed here is a domestic service and whilst Sky are fine with its customers working from home using it for this purpose they won't receive additional or quicker support.
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
▪️
Sky customer since 2001
with:
Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
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Message posted on 04 Jun 2026 01:20 PM
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@JKIRBY83
You haven’t contacted Sky by posting here. This is a customer ▶️ customer discussion forum where we try to assist other customers.
If the Wi-Fi has become slow see this link
https://www.sky.com/help/articles/broadband-diagnostic-start
It's worth adding that Sky broadband discussed here is a domestic service and whilst Sky are fine with its customers working from home using it for this purpose they won't receive additional or quicker support.
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
▪️
Sky customer since 2001
with:
Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
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