Slow websites and apps

[Emm13]

We switched from BT to Sky Full Fibre and since the installation, websites take several seconds before they start loading. Facebook comments and Instagram search are very slow and often take 40 seconds to load pages/comments. The My Sky app shows 306 Mbps, and our phones get about 289 Mbps on Wi-Fi, so this isn't a speed issue. It affects multiple Android phones and laptops, but these devices work fine on mobile data.

[SuperMatt]

Hello, @Emm13. I'll send you an invite to a private chat shortly and we can help you get this working for you.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours. Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141
 

[Emm13]

The chat bubble has disappeared 

[Sean__]

I agree with this.

Had nothing but issues with slow apps since joining sky a few weeks ago.

Facebook, any comments, pages, Tacticus game. All v slow to load or connect 

No issue with speedtests or test with mysky