Broadband down again around midnight!!!

[Immortal2020]

So fed up with this at least 2 to 3 times a month. This is the only company that has this issue totally useless 😒 

[Nikkisue1]

Mine is also down and sky is telling me on the app it's working fine. It's not! 

[Mee8]

Same issue not internet but app says all if fine. This happens a few times a week for me 

[Tweedy74]

Mine is also down and app saying all is fine. Getting a bit fed up with this as it keeps happening. Sky are happy to take our money but mess around with the broadband without any warning or reducing the bill. Seriously thinking of changing to a different company 

[Nikkisue1]

My box has two orange lights on it? 

[FedUp45]

Same here! Frequently drops out. Tonight, 2 orange lights but the app says 'everything's fine' - what absolute rubbish!!

[AGC-problempage]

Same issue again for the second time in a week. No broadband or home phone, can't dial out or take calls on my mobile either . Good job my wife's not on sky mobile , or we would have no means of contact

[Ohally96]

Know when it starts up again at night? First time going through it right now 

[Jasa+B]

Yep happens a reasonable amount 2 orange lights app says okay.

[MaryNamiya]

Like the App keeps saying everything is fine when it's actually not. So annoying. This happens every couple of weeks, like Sky can you please fix this 🙄. 

[Arijit]

Same here as well...how long does it  generally takes for the service to restore?

[Jo439]

Mine is also down with orange lights and sky checker is saying its fine

[Nikkisue1]

Spent ages on chat to sky. Told no issues. At the end she told me there is a known network issue in hounslow. Wasted nearly an hour of my life. Told up to 48 hours for it to be fixed. 

[Daniel0210 · Accepted solution]

All,

When there are broadband issues between midnight and 7am it could be essential overnight maintenance taking place. It is carried out at those times to minimise disruption and there is no advance warning provided.

See this pinned post at the top of the Broadband board from Sky which could be relevant any night this happens…
https://helpforum.sky.com/t5/Broadband/Important-Notice-Scheduled-Broadband-Maintenance/td-p/5151847...

If you have an ONT box displaying a red light, see this further advice…
https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-...

This link provides information about the coloured lights you may see on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Hopefully it’s back up and running before 7am. If it’s not, try restarting your hub or post back in this thread and we can try to offer additional advice.

[Immortal2020]

This is what happens when connection is lost, welcome to the club 😊