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Discussion topic: Slow speed and keeps cutting Off (Exeter area)

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This message was authored by Fauvrelle This message was authored by: Fauvrelle

Slow speed and keeps cutting Off (Exeter area)

I'm in Exeter and as of the writing of this post my internet speed has not gone above 4megabis per second (way below my minimum guaranteed 61) and its constantly cutting off, this has been going on all morning its now midday. I work from home and basically I cannot work.
Ofc using the service checker on SKY website tells me everything is fine...well it's not.

 

Moderator note: Edited title to reflect topic more


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This message was authored by KevNewMedia This message was authored by: KevNewMedia Answer

Re: Slow speed and keeps cutting Off (Exeter area)

Posted by a Sky employee

Morning All

 

We've had confirmation to say that the issue was resolved.

 

If you continue to have problems, I'd recommend resetting your hub.

 

Thanks again for bringing this to our attention.

Thanks
Kev
Community Manager

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This message was authored by SP15 This message was authored by: SP15

Re: Slow speed and keeps cutting Off

Yes I'm in Exeter and having the same issue but Sky are saying there are no issues! Saying it's our end but that's clearly not the case! 

This message was authored by gmspromo This message was authored by: gmspromo

Re: Slow speed and keeps cutting Off

I'm in Crediton and have exactly the same problem today ... I was beginning to think it was just me

This message was authored by SP15 This message was authored by: SP15

Re: Slow speed and keeps cutting Off

Yes I'm in Exeter and same thing. Sky are also saying no issues but clearly there are! 

This message was authored by SP15 This message was authored by: SP15

Re: Slow speed and keeps cutting Off

Well according to Sky, it is! Except it's not 

This message was authored by gmspromo This message was authored by: gmspromo

Re: Slow speed and keeps cutting Off

I'm going to try phoning them ... they will probably do a line check, tell me everything is fine and that it's my problem!

This message was authored by KariJB This message was authored by: KariJB

Re: Slow speed and keeps cutting Off

Yes, me too - I'm in Exeter and have the exact same issue.

Fauvrelle
Topic Author
This message was authored by Fauvrelle This message was authored by: Fauvrelle

Re: Slow speed and keeps cutting Off

Where in Exeter if I may ask??

This message was authored by SP15 This message was authored by: SP15

Re: Slow speed and keeps cutting Off

I assume no one from Sky will respond to these posts

This message was authored by SP15 This message was authored by: SP15

Re: Slow speed and keeps cutting Off

St Thomas 

This message was authored by KariJB This message was authored by: KariJB

Re: Slow speed and keeps cutting Off

St Thomas

This message was authored by Aaron1112 This message was authored by: Aaron1112

Exeter cut down constantly

what are you (Removed) doing? You company is just like a joke. The worst broadband I have ever used. Disconnected from last night in Exeter


Moderator note: Removed inappropriate language

Fauvrelle
Topic Author
This message was authored by Fauvrelle This message was authored by: Fauvrelle

Re: Slow speed and keeps cutting Off

Im on New North Road

This message was authored by gmspromo This message was authored by: gmspromo

Re: Slow speed and keeps cutting Off

anyone else called them? I did and they told me it's a fault on my line (which I don't believe, unless it's a BIG coincidence) and they are sending someone to check it in the morning ... 

This message was authored by AgitMop This message was authored by: AgitMop

Re: Slow speed and keeps cutting Off

I'm in Exeter near pinhoe and have had the exact same problem

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