Slow broadband

[Rorywquin]

Broadband has been getting progressively slower so several weeks. Reported via the app 24 May. Technician booked and reported it fixed 29 May. Still running slow ~30mb/s. Needs to be properly fixed.  

[Highlinder]

@Rorywquin  black or white router from Sky?

[Rorywquin]

Hi

The white box.

[Highlinder]

@Rorywquin what speed does it tell you when you run the service checker? This gives you the speed to the router

[Rorywquin]

mid to high 20s

[JimM1]

@Rorywquin You also need to say what speed you are on from sky, your e-mail would have the details ie like on 80mb/s but normally around 70Mb/s so we have an idea....

[Rorywquin]

Sorry, been busy so didn't see this. We pay for 50. Technician was here again but still sliw

[JimM1]

@Rorywquin Once a fix is applied then 24hrs later you see the speed go, you will also see it in the service checker for your broadband!

[Rorywquin]

What has happened is that they swapped the connection in the distribution box and Openreach incorrectly put us on a slower package. I had a tech out on Friday and this is what he said. Now waiting for them to fix this issue. 

Thanks for the feedback!