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Discussion topic: Slow broadband

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This message was authored by: Goodfellow1

Message posted on ‎03 Apr 2025 04:30 AM

Slow broadband

Last night, the broadband stopped workingI had no signal. It was very poor at times, I reboot the router twice. This is happening on a regular basis. Please advise me of the reason for this. It happens, especially at night.
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This message was authored by: Chrisee

Message posted on ‎03 Apr 2025 08:04 AM

Re: Slow broadband

Posted by a Superuser, not a Sky employee. Find out more

@Goodfellow1 several possible reasons could be eifi interference, a dodgy line or a failing hub. The service checker in the My Sky app may tell you more or if you have a black hub post its connection stats see Sky Hub statistics

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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