Slow broadband

[EKnight]

 im having alot of issues with my current internet speed its making it impossible to play video games post something online or even watch tv.

ive tried all of the steps sky gives on there sky help website and to no avail. Before i get onto the phone with sky and waste my time being placed on hold i hope some of you can help with some suggestions 

[GD1]

@EKnight   Please can you post your router stats so the forum can advise on any issues. This link explains how to do that https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717#

[EKnight]

 

@GD1 Heres my stats

[TimmyBGood]

@EKnight 

Your outbound link is running incredibly slowly, and will undoubtedly be causing problems.  You'll need to convince Sky to book an Openreach investigation, but note that by default they will just tell you 'outbound speed isn't guaranteed', which may be technically correct but in this case is rendering inbound essentially useless.

[EKnight]

Thanks for the help.

so what i need to do now is convince sky to send someone round to fix the outbound speed