Slow broadband but SKY say it's fine

[JayBee5]

My broadband speed has always been about 11Mbps since we moved to our semi-rural location in 2019. Over the last few weeks it is regularly under 1Mbps - usually when it rains. The SKY automated service checker says that it's normal and indicates also that weather can cause slow broadband.

Obvioulsy, having non-existant broadband whenever it rains is not ideal living in the UK - what can I do? This did happen before 2 years ago and a simple phone call to SKY had an engineer out here in 2 days and problem fixed in 30 minutes. It seems those days are gone. 

[cookiemonsteruk]

@JayBee5 

Could you post your router stats

https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/m-p/2855717#M1014...

[TimmyBGood]

@JayBee5 

That sounds like it may be an ADSL service.  If you are in a minimum contract term with Sky then it should still be possible to book an Openreach investigation for a fault, but realistically ADSL isn't getting much attention.

[JayBee5]

Router stats as requested - it shows 11Mbps but it's 6Mbps at my laptop, but at the time of posting my original post it was about 0.8Mbps.

[cookiemonsteruk]

@JayBee5 

It certainly is a bad line.

Could you enter your full address below and post the table after removing your address from the image

https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome

[TimmyBGood]

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@cookiemonsteruk wrote:

@JayBee5 

It certainly is a bad line.

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Although at least it's FTTC rather than ADSL: the outbound is too high for the latter.  Presumably a long distance to the local fibre cabinet.

[JayBee5]

Here is what you asked for:

[cookiemonsteruk]

@JayBee5 

Theres a max of 20Mbps and a guarantee of 8-13 Mbps 

So i don't know if sky will do anything.  

[JayBee5]

Thanks for taking a look - if it is regularly out of the guarantee speed i.e. 8-13 (which it is) will they fix it? And how do I do that seeing as though the automates service keeps fobbing me off?

[TimmyBGood]

@JayBee5 

Unfortunately the 'guarantee' isn't of a fix: it's increasingly common for the ISP just to offer early exit without penalty, particularly on tricky copper circuits.  You'll need to persist with logging a fault to get any attention.