Slow and disconnecting wifi for past month.

[Pello]

For the past month my WiFi has been very temperamental. Peak of speed is 10mbs and lowest is 2mbs when previously is was between 30 and 40mbs. This is the same on all devices. I've done all troubleshooting and also tested the WiFi via Sky connection test but all seems well on the site. 

I can post stats here if it helps. 

[Highlinder]

@Pello Could you please post your router stats following the link below.
https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717#M101...

[Pello]

@Highlinder I can find where to post. The discussion thread is closed. I've tried attaching to this thread but I get error messages. Please advice, thanks 

[cookiemonsteruk]

@Pello 

If you are getting "invalid html detected" click "post" again and it should remove the html

Otherwise highlight the text and copy and paste

[Pello]

WAN MER 83877 85968 0 4169 6516 01:23:27 LAN Down 0 0 0 0 0 00:00:00 WLAN (2.4 GHz) Up 13978 4460 0 11488 1064 00:20:52 WLAN (5 GHz) Up 125157 110550 0 538578 43825 00:19:56

---

Broadband Link Downstream Upstream Connection Speed (Kbps) 53500 19999 Line Attenuation (dB) DS1:13.8    DS2:31.4    DS3:47.7 US0:5.0    US1:25.0    US2:36.3 Noise Margin (dB) DS1:4.3    DS2:4.3    DS3:4.3 US0:6.6    US1:6.2    US2:6.2

[Highlinder]

@PelloWhat is the system uptime  on those stats.

@cookiemonsterukLooks like the Wi-Fi has only been on for a max of 20 minutes with that WAN uptime of just over 1 hour and 20 minutes.

[cookiemonsteruk]

@Pello 

@Highlinder and 1 hour 23 for wan mer first thought would be faulty router wifi 

[Highlinder]

@cookiemonsterukThat is why I asked @Pello  for the system uptime on the router.

[Pello]

@cookiemonsteruk @Highlinder 

Really appreciate the help. 

Time: 02:23:24

Port Status TxPkts RxPkts Collision Pkts Tx b/s Rx b/s Up Time WAN MER 142720 158383 0 38722 66689 02:21:39 LAN Down 0 0 0 0 0 00:00:00 WLAN (2.4 GHz) Up 33417 14643 0 22011 22256 01:19:04 WLAN (5 GHz) Up 242946 200659 0 579762 57817 01:18:08

---

Broadband Link Downstream Upstream Connection Speed (Kbps) 53500 19999 Line Attenuation (dB) DS1:13.8    DS2:31.4    DS3:47.7 US0:5.0    US1:25.0    US2:36.3 Noise Margin (dB) DS1:4.3    DS2:4.3    DS3:4.3 US0:6.4    US1:6.2    US2:6.2

[jamesn123]

Hi @Pello 

If you didnt change the WiFi channels yourself then it looks like you have a faulty router that is dropping the WiFi radios periodically. I'd recommend you call Sky and report the issue and push for a replacement router.