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Discussion topic: Slow and disconnecting wifi for past month.

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This message was authored by Pello This message was authored by: Pello

Slow and disconnecting wifi for past month.

For the past month my WiFi has been very temperamental. Peak of speed is 10mbs and lowest is 2mbs when previously is was between 30 and 40mbs. This is the same on all devices. I've done all troubleshooting and also tested the WiFi via Sky connection test but all seems well on the site. 

 

I can post stats here if it helps. 

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This message was authored by Highlinder This message was authored by: Highlinder

Re: Slow and disconnecting wifi for past month.

Posted by a Superuser, not a Sky employee. Find out more

@Pello Could you please post your router stats following the link below.
https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717#M101...

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Pello
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This message was authored by Pello This message was authored by: Pello

Re: Slow and disconnecting wifi for past month.

@Highlinder I can find where to post. The discussion thread is closed. I've tried attaching to this thread but I get error messages. Please advice, thanks 

This message was authored by cookiemonsteruk This message was authored by: cookiemonsteruk

Re: Slow and disconnecting wifi for past month.

Posted by a Superuser, not a Sky employee. Find out more

@Pello 

 

If you are getting "invalid html detected" click "post" again and it should remove the html

 

Otherwise highlight the text and copy and paste

----------------------------------------------------
Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 43 inch UHD tv, samsung a5 2017 and samsung s21

If I get it right mark as answered
If I get it wrong humour me
If I say something you like give a thumbs up
Pello
Topic Author
This message was authored by Pello This message was authored by: Pello

Re: Slow and disconnecting wifi for past month.

 

 

WAN MER 83877 85968 0 4169 6516 01:23:27 LAN Down 0 0 0 0 0 00:00:00 WLAN (2.4 GHz) Up 13978 4460 0 11488 1064 00:20:52 WLAN (5 GHz) Up 125157 110550 0 538578 43825 00:19:56


Broadband Link Downstream Upstream Connection Speed (Kbps) 53500 19999 Line Attenuation (dB) DS1:13.8    DS2:31.4    DS3:47.7 US0:5.0    US1:25.0    US2:36.3 Noise Margin (dB) DS1:4.3    DS2:4.3    DS3:4.3 US0:6.6    US1:6.2    US2:6.2
This message was authored by Highlinder This message was authored by: Highlinder

Re: Slow and disconnecting wifi for past month.

Posted by a Superuser, not a Sky employee. Find out more

@PelloWhat is the system uptime  on those stats.

 

@cookiemonsterukLooks like the Wi-Fi has only been on for a max of 20 minutes with that WAN uptime of just over 1 hour and 20 minutes.

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This message was authored by cookiemonsteruk This message was authored by: cookiemonsteruk

Re: Slow and disconnecting wifi for past month.

Posted by a Superuser, not a Sky employee. Find out more

@Pello 

 

@Highlinder and 1 hour 23 for wan mer first thought would be faulty router wifi 

----------------------------------------------------
Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 43 inch UHD tv, samsung a5 2017 and samsung s21

If I get it right mark as answered
If I get it wrong humour me
If I say something you like give a thumbs up
This message was authored by Highlinder This message was authored by: Highlinder

Re: Slow and disconnecting wifi for past month.

Posted by a Superuser, not a Sky employee. Find out more

@cookiemonsterukThat is why I asked @Pello  for the system uptime on the router.

If someone has helped give them Like.

If you have found this solution helpful please tick this as the answer.
Pello
Topic Author
This message was authored by Pello This message was authored by: Pello

Re: Slow and disconnecting wifi for past month.

@cookiemonsteruk @Highlinder 

Really appreciate the help. 

 

Time: 02:23:24

Port Status TxPkts RxPkts Collision Pkts Tx b/s Rx b/s Up Time WAN MER 142720 158383 0 38722 66689 02:21:39 LAN Down 0 0 0 0 0 00:00:00 WLAN (2.4 GHz) Up 33417 14643 0 22011 22256 01:19:04 WLAN (5 GHz) Up 242946 200659 0 579762 57817 01:18:08


Broadband Link Downstream Upstream Connection Speed (Kbps) 53500 19999 Line Attenuation (dB) DS1:13.8    DS2:31.4    DS3:47.7 US0:5.0    US1:25.0    US2:36.3 Noise Margin (dB) DS1:4.3    DS2:4.3    DS3:4.3 US0:6.4    US1:6.2    US2:6.2
This message was authored by jamesn123 This message was authored by: jamesn123

Re: Slow and disconnecting wifi for past month.

Posted by a Superuser, not a Sky employee. Find out more

Hi @Pello 

If you didnt change the WiFi channels yourself then it looks like you have a faulty router that is dropping the WiFi radios periodically. I'd recommend you call Sky and report the issue and push for a replacement router.

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.
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