Sky wifi sucks

[JPR007]

@FIXYOURCOMPANY I do love a good rant...not quite sure what other customers are supposed to do about it on a public forum....a caps lock button stuck too😁

Whats your setup? How are your devices connected? Have you tried anything to sort it?

[TheMan10373710]

It is so bad that my devices refuse to connect to it, never get good connection, always have to use my data, most of the time I have to sit doing nothing while the WiFi is deciding on what to do next, like 'do I provide good connection like the add or shall I just sit here like the piece of *bleep* I am'

[qprdude]

I have no doubt you have the best of intentions, but like most "Techies" you assume that everyone can actually read and understand the information and advice you give, simply because YOU can.

Sky Superfast (FTTC), SR203, SE210 (x1), Sky Q 2TB UHD v3 (x1), Sky Q Mini (x2), Alienware Area 51-M, Panasonic TX-65HZ1000B, Denon AVR-X6300H, B&W CM8 S2, B&W CM1 S2 (x2), B&W CM Centre S2, REL S3 SHO (x2), Panasonic TX-P42G30B, Monitor Audio RS6, Marantz PM7001 KI, Denon HEOS 1 HS2 (x2), B&W P7, iPad Pro 12.9" (5th Gen), iPhone 12 Pro Max, iPad Mini 4 (work)

This is a prime axample. You might as well be speaking Mandarin chinese. Sorry, I'm not trying to be rude, but thousands (millions?) of people see a cable coming into the house, connected to a box of some sort. The technical details  of said box, are often a total mystery.  I suspect it's also the case that many teckies drive cars but have no idea what is under the bonnet (not all, obviously) . I suspect that the best understandable advice is that you get what you pay for basically. 

[cookiemonsteruk]

@qprdude 

Once community members reach a certain level we are allowed leave a signature. That includes from time to time listing our equipment. Nothing technical about it. Call it bragging rites but we are mere customers some are techies some like myself aren't

[TimmyBGood]

---

@qprdude wrote:

 I suspect that the best understandable advice is that you get what you pay for basically. 

---

The thing is, in this context no-one actually pays for WiFi: they just think they do.  ISPs provide internet service (it's literally in the name) up to the router.  Everything past that point, and particularly wireless communication, is subject to so many local variables that it's simply not possible to promise any particular level of performance, especially on the wafer thin profit margin of a domestic broadband subscription.

[JPR007]

---

@qprdude wrote:

I have no doubt you have the best of intentions, but like most "Techies" you assume that everyone can actually read and understand the information and advice you give, simply because YOU can.

Sky Superfast (FTTC), SR203, SE210 (x1), Sky Q 2TB UHD v3 (x1), Sky Q Mini (x2), Alienware Area 51-M, Panasonic TX-65HZ1000B, Denon AVR-X6300H, B&W CM8 S2, B&W CM1 S2 (x2), B&W CM Centre S2, REL S3 SHO (x2), Panasonic TX-P42G30B, Monitor Audio RS6, Marantz PM7001 KI, Denon HEOS 1 HS2 (x2), B&W P7, iPad Pro 12.9" (5th Gen), iPhone 12 Pro Max, iPad Mini 4 (work)

This is a prime axample. You might as well be speaking Mandarin chinese. Sorry, I'm not trying to be rude, but thousands (millions?) of people see a cable coming into the house, connected to a box of some sort. The technical details  of said box, are often a total mystery.  I suspect it's also the case that many teckies drive cars but have no idea what is under the bonnet (not all, obviously) . I suspect that the best understandable advice is that you get what you pay for basically. 

---

@qprdude A lot of us on here, as you can see and we reiterate constantly are nothing to do with Sky, and because of our interest in things like technology and computers, we give our spare time up on this forum to help those who may not understand things like we do.
At no point do we expect people to always understand what we are talking about. 
However, if I have a problem with anything in life, and I'm sure many other people are similar, I generally do a little bit of light research and "fact finding" so that I at least have a glimmer of information about what I'm talking about or how to describe a problem...of the internet...

I don't just go on something like a forum, freeze my caps lock on and slate everything and anything about a company in question without any facts or without giving said company a chance to do something about it. 

Everything you've quoted there is from my signature that appears under my posts. It's merely a list of all my "boxes" and technical things, it's nothing to do with any in detail technical specifics of the post I'm replying too or anything else. I also have a car, and I know what is under the bonnet and how it works 🙃

[Colin+the+boldy]

It's a joke I have sky fibre optic and it's so slow yet now all other internet providers have better internet yet sky have done Notting to fix that issue the tv is bang on can not fault that but the internet it's like watching a snail move 

[Yemiade]

I couldn't agree more with all these comments. I am now looking to leave sky when my contract is up in a few weeks after 11 years of being with them. 

I upgraded my sky WiFi with a new router where I was promised that if I won't have WiFi it. I was would get money back for that month! I have called Sky no less then 6 times and been on the phone for hours and hours with them this year with some techies over the phones tells me that's there's nothing wrong with my WiFi and the signal going in and out if my box the fine and I have too many devices attached. I'm sorry I have two kids and work from home hence I have upgraded my WiFi and router!  The fact I've called you six times surely tell you that there a problem with my WiFi router 

I have asked if someone could come out and check and was told no because my WiFi is working and it must be an issue with my 'devices' I now have to go on my phones personal hotspot for my zoom meetings at least three times a week because the WiFi is so poor! 

The icing on the cake was the last time I spoke to sky customer service after being on a phone for over an hour were they did their usually checks I've done six time before and still had they same issue they try to sell me an upgrade on my sky bundle 

This is a customer of over 11 years it's absurd how bad the customers service has been!!! 

[jaybee7]

Hi, There's a difference between "WiFi" and "Broadband / Internet" speed that you need to be clear about to allow the problem to be diagnosed and fixed.

Sky and Openreach are responsible for fixing the "Broadband" speeds, that's the speed of the cable from your Router to the telephone socket, to the street cabinet and then to the telephone exchange. If that connection is faulty they'll test it and fix it. That speed is what you see when you log into your Router, or when you run the Broadband Check from the Sky website.

WiFi speed is a different thing, it's the wireless connection speed between your device (ie your phone or laptop) and your wireless router within your house. That speed isn't controlled or fixed by Sky. It's affected by things like where your router is located, how thick your walls are, and your neighbours wireless routers interfering with yours. Sometimes the number of devices connected causes problems but the router should be able to deal with this.

Sky have told you the first bit is fine so there's nothing they can do about the speed between their equipment and your router.

You need to start diagnosing your wireless WiFi speed issues yourself unfortunately..

First thing to check, plug a laptop into the router using a cable and run a Speed Test (www.fast.com is a good one). Now disconnect the cable and take the laptop to another room away from the router, and run the same test using the WiFi connection. Do you see a big difference? If so then you probably have a WiFi signal problem and not a Broadband speed problem.

You can download an app to a phone to check your WiFi signal strength around your house (eg WiFi analyzer on the Google app store). This will show you your router signal strength and any other signals in your house.

For example, your neighbour might have a really powerful router on the same 'channel' as your router, which would cause interference and slow speeds in your house. If that the case you can easily change the channel on your router.

If the WiFi signal is weak in the rooms where you're having problems (usually in the furthest rooms from the router but also things like fish tanks, big mirrors and fridges in rooms can cause signal problems) then you could try moving the router into a more central location (you might need to buy a longer cable for between the telephone socket and router) or start looking at signal boosters or powerline adaptors to make the signal stronger.

Sorry if all this is really basic and you knew it already!

[Archfarchnad]

Hi All,

I have recently moved to an area that doesnt support Virgin. This was a disappointment as I have never had an issue with Virgin but have had various issues with other ISPs etc.

I now have Sky. My laptop which never experienced any issues with Virgin, never had any speed issues and was working wonderfully over WiFi. 

Now if I plug my laptop directly into the hub I get the 150mb im paying for. So its not the broadband speed. However if I unplug and go onto WiFi and hold the laptop about two feet away I get down to 100-120mb. If I moved to about 12-15ft away to where my desk is I get 20-30mb. Nothing in between, no electronics. Same Latop as I used with Virgin which I could actually take down the garden and still get 100mb on a 115mb paid for broadband.  Sorry to say, the router is possibly the worst I have come across, including Virgin, BT,  Talk Talk and now Sky. Its pretty poor considering my broadband has gone up by 50% to have a connection which is shocking due to a poor poor router. Considering the amount of Money paid I expect something better than what must have cost £10. My only option other than POE is to buy a 'Proper' router. I hope Sky dont expect there router back as it inst worth the postage they will pay to take it back, might buy some crackers at Christmas see if a router drops out, would be better than this Sky one. 

 Come on Sky, need to do better........... disappointed..... Someone try and explain this please, would love to hear someone explain how its not the router, could do with some entertainment. 

[Skull+Treaty]

---

@Archfarchnad wrote:

Hi All,

I have recently moved to an area that doesnt support Virgin. This was a disappointment as I have never had an issue with Virgin but have had various issues with other ISPs etc.

I now have Sky. My laptop which never experienced any issues with Virgin, never had any speed issues and was working wonderfully over WiFi. 

Now if I plug my laptop directly into the hub I get the 150mb im paying for. So its not the broadband speed. However if I unplug and go onto WiFi and hold the laptop about two feet away I get down to 100-120mb. If I moved to about 12-15ft away to where my desk is I get 20-30mb. Nothing in between, no electronics. Same Latop as I used with Virgin which I could actually take down the garden and still get 100mb on a 115mb paid for broadband.  Sorry to say, the router is possibly the worst I have come across, including Virgin, BT,  Talk Talk and now Sky. Its pretty poor considering my broadband has gone up by 50% to have a connection which is shocking due to a poor poor router. Considering the amount of Money paid I expect something better than what must have cost £10. My only option other than POE is to buy a 'Proper' router. I hope Sky dont expect there router back as it inst worth the postage they will pay to take it back, might buy some crackers at Christmas see if a router drops out, would be better than this Sky one. 

 Come on Sky, need to do better........... disappointed..... Someone try and explain this please, would love to hear someone explain how its not the router, could do with some entertainment. 

---

Sounds like the router to me. 

[Gazzathegamer]

My problem with the WiFi is lack of it even being in the same room as router is terrible and struggles to connect ethernet cable is great but the drop on WiFi is not small it's a big drop 

[TimmyBGood]

---

@Archfarchnad wrote:

would love to hear someone explain how its not the router

---

No-one here is likely to do that.  Sky, like BT, are sorely in need of a new router model with Wifi 6 (and WPA3), but both are known to be struggling with sourcing manufacture of millions of such units during a global silicon shortage.

UPDATE 28th June 2022

Some early testing has begun on the final Smart Hub 3, but component constraints are known to be causing issues and delays with actually supplying enough of the devices for consumers. We saw similar problems with BT’s most recent TV box, which also caused significant delays. The current expectation for a launch is now Q1 2023, and it’s too early to bank on that.

https://www.ispreview.co.uk/index.php/2022/01/bt-uk-set-to-launch-smart-hub-3-broadband-router-in-ju... 

[annabelo8]

I spend far too long daily re booting due to dropped network. 
I think I may need a new modem/router but when I've asked before I get fobbed off. 
I'm looking to go to BT I don't know anyone who has the problems with BT that people have with Sky ☹️

[Archfarchnad]

I'm finding that the broadband is a little bouncy. When with cirgin I had 115mb package and it rarely dropped below 100mg, now I've access to 145 mb and then t drops below 100mb quite a lot even though I'm hard wired to router. To be honest I can't be **bleep** at the minute to argue the toss with them. Just seems read the small print closely as though virgin was 115mb they guaranteed 100mb. Sky offer 145 but only guarantee 100mb. 

If virgin supplied this address, would rip there arm off and get on my knees to say thank you. 

However on a small plus side sports is good . But paramount plus is a waste of time as you have to use the Q box.  Unhappy Sky user here....