Sky qhub wont work due to bad cable in my apartment

[Olat]

Hi, the engineer from open reach came to install the sky qhub , but said there's a problem with the phone wires from my apartment outside and that the broadband won't connect. She said I would receive an email from sky for next procedure but I haven't heard anything. Please I need this sorted as soon as possible. 

Thanks 

[Daniel0210]

@Olat 

You will need to call Sky for an update. In case you aren’t aware, this is a customer helps customer forum so you aren’t addressing Sky Customer Services here.