Sky q wifi booster

[Doris66]

Hoping for some help, I have a sky q btoadband hub (as pictured), I'm getting signal upstairs however my work laptop signal keeps dropping out so not a stable connection, a wireless booster has been suggested so I ordered one however I cannot get it to connect (even in the same room as my hub) and I am unsure whether I therefore need a specific booster for my hub? Or if anyone can help with this issue. I will attach pics of both the hub and the booster which didn't connect 

 

 

 

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[JPR007 · Accepted solution]

@Doris66 Where did you order the booster from? That one is for the later SR203 router, not the one you have, so I'm suspecting this wasn't ordered from Sky? 

Each generation of router had its own matching booster to match and they're not cross compatible.

[TimmyBGood]

@Doris66 

The Q Hub has a matching Q Booster (same shape as the Hub but in white plastic) with a model number of EE120

 

[Doris66]

That's what I wondered, i did have a discussion with sky re rhe booster and they recommended I order it online as they do not offer a booster for the hub I have, and I did not want to swap the hub. Do you know which booster would be compatible? 

[Doris66]

Thank you @TimmyBGood I think that's the one I thought I ordered so reckon they sent me the wrong one, I think it's this one 

 

 

[TimmyBGood]

@Doris66

You've been sent a later model, which matches the Sky Broadband Hub. 

Strictly speaking, boosters acquired anywhere but from Sky themselves aren't legitimate anyway, but as Q Hubs are approaching obsolescence I suspect Sky doesn't care very much.