Sky max hub not showing on pc

[Peterorvill]

Had sky max hub today .... doesn't show on pc .....but everything else is ok 

Tried changing the security level ...but still no luck 

[GD1]

@Peterorvill  You need to use the MySky app on your mobile device, it may not appear straight away though.

[Peterorvill]

I have ....it's showing up on all my other devices Inc my app ( that's how I changed the security) .....but nothing on my pc .....not a thing ...... might ring sky n send it back ......no point having it if can't connect to my pc 

[GD1]

@Peterorvill  it's because you control it through the mysky app!  https://www.sky.com/help/home/broadband/sky-broadband-equipment/sky-hub/sky-max-hub-settings/article...

[FLC]

@Peterorvill 

You need to be more specific. @GD1 is assuming you can't see the router's web interface but maybe you mean the PC can't see the router's SSID? Or maybe you mean something else entirely?

[GD1]

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@FLC wrote:

@Peterorvill 

You need to be more specific. @GD1 is assuming you can't see the router's web interface but maybe you mean the PC can't see the router's SSID? Or maybe you mean something else entirely?

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Good point 🙂

[Peterorvill]

Yes the pc can't see anything....but all my other devices can .....I'm going to try a cable soon n see if this helps 

[FLC]

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@Peterorvill wrote:

Yes the pc can't see anything....but all my other devices can .....I'm going to try a cable soon n see if this helps 

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Sorry but this doesn't help in any way. What exactly are you trying to "see"?

[Peterorvill]

My pc does not seem my new sky hub .....so I can't connect to the internet.....Ive tried many all the ways on these forums and my sky app but nothing is working.....all my other devices....phones ,TV, firestick are all ok ....just my pc ...rang sky n was advised to try hard wire to see if the pc will find it ...

[Doc5907]

@Peterorvill  have you ensured WiFi is switched on on your PC. Goto Settings >>> Network & internet >>> WiFi ON then underneath click show available networks and it should show your Sky hub name.

If its an older pc the security can be changed to to wpa3-t or even wpa2 but you said you have tried these in mysky app ?

[Peterorvill]

Yes mate ...tried all that

Thanks 

[Doc5907]

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@Peterorvill wrote:

Yes mate ...tried all that

Thanks 

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@Peterorvill  have you logged into Hub Gateway and check you WiFi connection status and connected devices

[Peterorvill]

Yes... every ok..... connects to multiple devices...but not pc

Using ethernet cable ATM .....that works...but can't pick up the WiFi part ....and I'm not having a 10 meter cable running through the house ...lol

[FLC]

@Peterorvill 

Have you ever set the PC's WiFi adapter to prefer the 5GHz band? The SR213/Max makes use of the higher DFS frequencies on the 5GHz band & you adapter may not be able to use them if it's an older model.

[Peterorvill]

My WiFi card is

ASUS PCE-N15 11n Wireless LAN PCI-E

Driver version 2013.12.331.2016

And this is the latest driver and up to date for the card ..

I think I need a more upto date card 

Internet ok when wired