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Discussion topic: Sky hub installation

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This message was authored by: Warrenjd

Message posted on ‎05 Jul 2026 10:12 AM

Sky hub installation

I have upgraded to fibre super fast and received my new hub on Friday. I immediately installed it. Two days later I receive a message saying that it will be activated tomorrow and not to install before it does. Does this mean I need to switch it back over?
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This message was authored by: GD1

Message posted on ‎05 Jul 2026 10:14 AM

Re: Sky hub installation

Posted by a Superuser, not a Sky employee. Find out more

@Warrenjd  Is it currently working?  If so no need to stop using it.

Like you I'm a customer here, Sky Employees are clearly identified as such.
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Please note I only provide help on the main forums and not via PM, PM's are switched off.




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This message was authored by: caesarome

Message posted on ‎05 Jul 2026 10:26 AM

Re: Sky hub installation

Posted by a Superuser, not a Sky employee. Find out more
@Warrenjd wrote:
Two days later I receive a message saying that it will be activated tomorrow and not to install before it does. 

If it has been activated early then just leave things as they are, if it hasn't been activated then your previous supplier might still work if you are using the switching service to move to Sky.

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This message was authored by: Warrenjd

Message posted on ‎05 Jul 2026 10:33 AM

Re: Sky hub installation

It is working. I keep getting a message saying that there is an issue with my broadband and when I click on the link it tells me that the speed isn't great. However, I'm not noticing an issue. Also, the device isn't showing in My sky so I can't change the password.

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This message was authored by: Me134

Message posted on ‎05 Jul 2026 12:26 PM

Re: Sky hub installation

Posted by a Superuser, not a Sky employee. Find out more
@Warrenjd wrote:

It is working. I keep getting a message saying that there is an issue with my broadband and when I click on the link it tells me that the speed isn't great. However, I'm not noticing an issue. Also, the device isn't showing in My sky so I can't change the password.

Switch back to the previous hub then so you can carry on using wifi devices.

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Sky Q with 2GB UHD box wired to the Sky Max router
Samsung S95C TV, HDMI to Sonos Beam Gen 2
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Pair of TP-Link Deco BE65's in AP mode used for main WiFi access, main Deco hardwired to Max hub

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