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Discussion topic: Power

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This message was authored by: Abbie-sian

Power

The lights on the openteach box have gone off and the router won't turn on

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This message was authored by: Me134

Re: Power

Posted by a Superuser, not a Sky employee. Find out more

@Abbie-sian wrote:

The lights on the openteach box have gone off and the router won't turn on


Switch off or unplug for 10 minutes both ONT and Sky hub. Let the ONT boot back up first (hopefully) and then the Sky hub.

 

If no success, once the hub is booted up fully try the following:-

 

https://www.sky.com/servicechecker
https://www.sky.com/help/articles/broadband-diagnostic-start (do run all tests)

**********************************************************
Not a Sky employee
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Sky Q with 2GB UHD box wired to the Sky Max router
Samsung S95C TV, HDMI to Sonos Beam Gen 2
Sky FTTP 500Mb to Max Hub (WiFi disabled)
Pair of TP-Link Deco BE65's in AP mode used for WiFi access, main Deco hardwired to Max hub

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