03 Jun 2022 01:18 PM
There is a known bug with Sky Q boxes connected by ethernet back to the main Sky router that causes throughput issues, but not so if they are over wireless. Can you do a sketch of your full wired and wireless LAN network for information and post it on the forum?
03 Jun 2022 03:25 PM
03 Jun 2022 03:26 PM
Just waiting for the sketch picture to be approved.
03 Jun 2022 03:31 PM
The reason you have restricted bandwidth from your full-fibre connection is that you have the Sky Q box ethernet through an ethernet switch to the Sky router and you have hit a bug in the Sky Q box/router firmware that is well known. If you turn off the Sky Q box as a test completely disconnecting it from the mains power you'll find you get the full-fibre speed you spent your money on, but with that Sky Q box ethernet back to the Sky router through an ethernet switch, it will be restricted by the Sky Q box ethernet Sky router bug, unfortunately!
03 Jun 2022 03:35 PM
@mae-3 Thank you for your patience and your answer. Very much appreciated.
03 Jun 2022 03:46 PM - last edited: 03 Jun 2022 03:47 PM
Posted by a Superuser, not a Sky employee. Find out more
@TimmyBGood wrote:Are the speed test results in Mbs or MBs? As the latter is eight times faster, the distinction is fairly crucial.
Sky then throw this into the mix to confuse things even more:
03 Jun 2022 03:52 PM
A bit heavy with the capitals Sky has been in its advertisement, it's surely not 10 MegaBytes per second for the Sky glass system...
And @GF37 hasn't got it this wrong Sky has a bug in its Sky Q system for the LAN system 😎
03 Jun 2022 03:59 PM
Posted by a Superuser, not a Sky employee. Find out more
@mae-3 wrote:
A bit heavy with the capitals Sky has been in its advertisement, it's surely not 10 MegaBytes per second for the Sky glass system...
; ) - I'm sure it's 10 Mbps...otherwise loads of their FTTC customers wont be able to get Glass 😄
03 Jun 2022 04:02 PM
Posted by a Superuser, not a Sky employee. Find out more
@Skull+Treaty wrote:
; ) - I'm sure it's 10 Mbps...otherwise loads of their FTTC customers wont be able to get Glass
Although 10Mbs arriving at an address is almost certainly too little for any kind of reliability...
03 Jun 2022 04:03 PM
With Sky's Sky Q LAN bug you really need 10Gbps from the WAN! 😉
03 Jun 2022 04:08 PM
Posted by a Superuser, not a Sky employee. Find out moreWe've just commissioned gigabit symmetrical on a BTnet leased line at work, and I'll bet Sky Go will still struggle.
03 Jun 2022 04:11 PM
Well, if Sky is using the same type of technology and bugs in their headend systems they are surely adding to the additional bandwidth requirements for the internet! 😉
03 Jun 2022 04:15 PM
And Sky should read up with their suppliers that provide and design their LAN networks about broadcast storms and bridge loops, and design them correctly! 😎
03 Jun 2022 04:58 PM
Posted by a Superuser, not a Sky employee. Find out more
@mae-3 wrote:
The reason you have restricted bandwidth from your full-fibre connection is that you have the Sky Q box ethernet through an ethernet switch to the Sky router and you have hit a bug in the Sky Q box/router firmware that is well known. If you turn off the Sky Q box as a test completely disconnecting it from the mains power you'll find you get the full-fibre speed you spent your money on, but with that Sky Q box ethernet back to the Sky router through an ethernet switch, it will be restricted by the Sky Q box ethernet Sky router bug, unfortunately!
I have my Q box connected via ethernet through a switch to the hub and get around 490 Mbps on an Ultrafast Plus connection. The Sky Q bug can't be a blanket issue with the firmware.
03 Jun 2022 04:59 PM
Have you isolated the ethernet switch/wifi so only 1 route is being used to the Sky Q box?
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