Discussion topic: Sky equipment

This message was authored by: Shaz02 · ‎19 Nov 2024

Hi,I didn't realise I had to return the old sky hub when I had a new one. I know longer have the old one

This message was authored by: jamesn123 · ‎19 Nov 2024

Returning your old Sky equipment is part of the T&Cs you agree to when taking out a contract. Its likely Sky will hold you liable for any charges.

I have escalated your post to chat with a Sky rep, lookout for a chat bubble on the forum and engage with Sky there, explain whats happened and they might let you off.

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.

This message was authored by: Shaz02 · ‎20 Nov 2024

No,unfortunately they are going to charge me £53. I've never returned one before.

This message was authored by: Daniel0210 · ‎20 Nov 2024

@Shaz02 wrote:

No,unfortunately they are going to charge me £53. I've never returned one before.

@Shaz02

Cancellation of non return fees are entirely at Skys discretion.
https://www.sky.com/help/articles/charges-for-not-returning-sky-q-equipment

▪️ I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM

Discussion topic: Sky equipment

Sky equipment

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