I have made numerous complaints to sky, every time it rains my wi fi goes off, so no tv no phone it happened 6 times yesterday 5 times the day before, and when someone came out to check the outside connection he informed me there was nothing wrong. I am sick of paying for a service I do not get.
You need to call again. It's possibly water getting into the cabling at some point.
▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️ NOTE: I only provide help on the forum boards so Direct Messaging is switched off ▫️ Sky customer since 2001 with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
