Sky called but hung up

[Kapituraz]

Hi, I have an appointment for the installation of broadband by engineers on April 2.

This morning I received a call from the number 0800 761 3372, he said it was from Sky and he saw that I got the internet from them and then he hung up.

I have no way to call back and I'm afraid he called to confirm the engineers' visit in 5 days. I'm worried that because of this the visit won't take place and I've been waiting for a long time.

[Daniel0210]

@Kapituraz 

You'll need to call Sky to confirm the reason for the call (if it was indeed Sky, as even that genuine number can be spoofed).

To call Sky dial 150 (free) from a Sky Talk landline or a Sky mobile. Alternatively use this link…
https://www.sky.com/help/home
UK customers: Scroll down and click on ‘Need more help’ leading to a number starting 0333.
ROI customers: change the flag in the bottom right corner of the link to the ROI flag then scroll down and click on ‘Need more help’ to see a dedicated ROI number. (Customer Services in the ROI are not open at weekends).

The posting of full phone numbers isn’t permitted on the forum.

Calls to Sky will initially be automated which may try to send you here to the forum, offer you online help or offer to send you a text. Stay on the line as long as possible and saying nothing when asked the reason for the call sometimes helps being put in the queue for an agent.

[Kapituraz]

But do you think they called to confirm the visit? Or do they confirm it in another way by sending a text message or calling a day in advance and not 5 days in advance like in this case

[caesarome]

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@Kapituraz wrote:

he said it was from Sky and he saw that I got the internet from them 

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This seems a strange thing to say.

We can't say for sure if this was them or if it was why they are calling which is why you will need to call them if you want to find out for sure.