hub update ruined hub stability

[user1905]

black. 

hub4.2.

[Swift1]

No outage for me overnight, hopefully we are good going forward.

[GuyTrem]

It appears that my hub tried again last night to download a new firmware package but it failed. 

The hub didnt go through its usual reboot sequence , so perhaps SKY HQ have made a partial fix. ....

[Pistonhead]

No reboot for me last night and still on the 0204 variant of the firmware. I've been connected for over 24 hours now, so hopefully it's sorted. 

[jasonwilliams3]

STILL THE SAME ROUTINE THIS MORNING !!! NOTHING WORKING!!

HOW HARD IS IT FOR HIGHLY TRAINED, VERY WELL PAID, SPECIALIST I.T PERSONNAL TO GET THIS ISSUE SORTED!!

Broadband help is useless!!

Customer services are useless, have not got a clue!! 

I along with many others will be leaving sky broadband very soon unless this issue, THAT THEY HAVE CAUSED, is not sorted soon. 

[JimM1]

@jasonwilliams3 I posted earlier that it may just be a two day event, as it was being reported that the FW was updating one night, going back to the old next night, so kind off a rinse/repeat cycle, Until the FW settles to the new Updated version and hopefully that was your case, done now and nothing more is required to get it to that version and Sky has fixed the issue. 

This is assuming that you do have the SR203 Black hub and that is the case FW wise, and nothing else is going on, if it is Server or Exchange maintenance connection can still be lost, just surprised that you have to keep re-connecting everything so for you that is the strange one!

[jasonwilliams3]

Further update!! 08:14 am

Broadband is now intermittently losing connection!!

Sky Glass TV is intermittently freezing and won't connect to most channels, please wait while we load your program message !!

phone and laptop connected via WiFi keep dropping out and losing connection.

CCTV and ALARM systems not connected and not functioning correctly!!! 

Hub reset twice, still no difference.

Skys system test states all is well, internet connection is working fine !!  

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TAKE THE HINT SKY FROM THE CAPITAL LETTERS, THIS IS NOT ACCEPTABLE, and in your terms and conditions you guarantee a reliable and stable connection!! 

SORT IT OR IM OFF, ONE THING AFTER ANOTHER FROM SKY OVER THE PAST FEW MONTHS!! 

BUT YOU INSIST YOUR PRICE INCREASES ARE JUSTIFIED SO YOU CAN INVEST IN MORE !! 

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Moderator Notes: Removed Inappropriate comments 

[WyliecoyoteUK]

Hooray! No reboot last night!

Hope that means it is sorted now.

[BroodingSnow]

Think im on day 5 or 6 right now, mostly at 2am, though once just after 1am. i did do a factroy reset and got 1 nightout a disconnect, but it happened again last night.  Using the old sky hub that doesnt get firmware updates anymore but still tries to do it.

[hgwv]

No reboot last night here either, firmware currently at 0204. The "right person" seems to have noticed the issue!

[GuyTrem]

My firmware is still on the older version . It tried to download last night but failed !

[hgwv]

@GuyTrem can you copy/paste the log from https://192.168.0.1/sky_logs.html ? Might give us more of an idea of what happened for you.

[hgwv]

Link was meant to be https://192.168.0.1/sky_logs.html 

[hgwv]

The forum keeps changing http to https, ah well!

[GuyTrem]

The sky system wont let me do a full copy and paste...part of its security measures ...but I think this is the line you need ?

Failed to retrieve firmware image details from XCONF - OpenSSL SSL_connect: Connection reset by peer in connection to xconf.xdp.eu-1.xcal.tv:443 (35)

Is this the bit you need?