0

Discussion topic: Sky broadband router ordered but I don’t have an optical network terminal

Reply
This message was authored by Umut This message was authored by: Umut

Sky broadband router ordered but I don’t have an optical network terminal

I have order and received my Sky broadband router ordered but I don’t have an optical network terminal to connecy my Ethernet cable to. 

Do I need to use the Ethernet cable at all if I want to connect to WiFi? 

Reply

All Replies

This message was authored by cookiemonsteruk This message was authored by: cookiemonsteruk

Re: Sky broadband router ordered but I don’t have an optical network terminal

Posted by a Superuser, not a Sky employee. Find out more

@Umut 

 

You need an ethernet cable and an ont only if you are getting full fibre fttp

 

What speeds did you go for.

 

The ont if not installed will usually be installed on the day of activation

----------------------------------------------------
Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 43 inch UHD tv, samsung a5 2017 and samsung s21

If I get it right mark as answered
If I get it wrong humour me
If I say something you like give a thumbs up
Umut
Topic Author
This message was authored by Umut This message was authored by: Umut

Re: Sky broadband router ordered but I don’t have an optical network terminal

The speed we went for is 61 Mb/s. We are due to have an engineer visit and an activation for the broadband. 

Is there any form of contact needed in order to ensure a ONT is installed to the house, or would it come along by default during the visit? 

This message was authored by cookiemonsteruk This message was authored by: cookiemonsteruk

Re: Sky broadband router ordered but I don’t have an optical network terminal

Posted by a Superuser, not a Sky employee. Find out more

@Umut 

 

61 Mbps sounds like a fttc speed.  You would need whats called a dsl rj 11 to rj11 cable that will plug from the broadband plug on the mastersocket to the purple port on the back of the hub. 

 

Could you enter your full postal address below and post the table after removing your address from the image

 

https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome

----------------------------------------------------
Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 43 inch UHD tv, samsung a5 2017 and samsung s21

If I get it right mark as answered
If I get it wrong humour me
If I say something you like give a thumbs up
Umut
Topic Author
This message was authored by Umut This message was authored by: Umut

Re: Sky broadband router ordered but I don’t have an optical network terminal

 


@Umut wrote:

I have order and received my Sky broadband router ordered but I don’t have an optical network terminal to connecy my Ethernet cable to. 

Do I need to use the Ethernet cable at all if I want to connect to WiFi? 

From the guide instruction I have received, it tells me that I need to connect an Ethernet cable from the the broadband box to the ONT.

 

[content removed]
(I am unable to insert my postcode because the chat has disabled me to). 

 

I have taken a screenshot of the table image but ensure of how to insert it to this response. 

 

Moderator note: personally identifiable information removed

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Sky broadband router ordered but I don’t have an optical network terminal

Posted by a Superuser, not a Sky employee. Find out more

@Umut 

Your latest post has been temporarily removed as you shouldn't post personal information on a public forum. It contained your address. It should return after being edited. 


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by cookiemonsteruk This message was authored by: cookiemonsteruk

Re: Sky broadband router ordered but I don’t have an optical network terminal

Posted by a Superuser, not a Sky employee. Find out more

@Umut 

 

Above where you post there is what looks like an icon of a photograph .  Click that to send the image

----------------------------------------------------
Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 43 inch UHD tv, samsung a5 2017 and samsung s21

If I get it right mark as answered
If I get it wrong humour me
If I say something you like give a thumbs up
Umut
Topic Author
This message was authored by Umut This message was authored by: Umut

Re: Sky broadband router ordered but I don’t have an optical network terminal

 this is the best quality I can get for the image:

IMG_4340.png

This message was authored by cookiemonsteruk This message was authored by: cookiemonsteruk

Re: Sky broadband router ordered but I don’t have an optical network terminal

Posted by a Superuser, not a Sky employee. Find out more

@Umut 

 

Ok. Full fibre fttp is available its just 61Mbps is a strange speed. Its usually 80Mbps. 150 ,500 or 1000Mbps

 

It does look like the ont is still to be installed on your activation day

----------------------------------------------------
Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 43 inch UHD tv, samsung a5 2017 and samsung s21

If I get it right mark as answered
If I get it wrong humour me
If I say something you like give a thumbs up
Umut
Topic Author
This message was authored by Umut This message was authored by: Umut

Re: Sky broadband router ordered but I don’t have an optical network terminal

Ok thank you for confirming with me.

 

Could I request that the postal adress information I have given you can be erased from this chat conversation fully please. 

This message was authored by cookiemonsteruk This message was authored by: cookiemonsteruk

Re: Sky broadband router ordered but I don’t have an optical network terminal

Posted by a Superuser, not a Sky employee. Find out more

@Umut 

 

Also its a complex l2c installation. Meaning they can't securely use a ladder so they may have to get a specialist cherry picker , hoist team in which may delay the installation.

----------------------------------------------------
Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 43 inch UHD tv, samsung a5 2017 and samsung s21

If I get it right mark as answered
If I get it wrong humour me
If I say something you like give a thumbs up
Umut
Topic Author
This message was authored by Umut This message was authored by: Umut

Re: Sky broadband router ordered but I don’t have an optical network terminal

Ok if in the case it is a complex installation, what should I be expecting on the day of the visit if the engineer? 

This message was authored by cookiemonsteruk This message was authored by: cookiemonsteruk

Re: Sky broadband router ordered but I don’t have an optical network terminal

Posted by a Superuser, not a Sky employee. Find out more

@Daniel0210 

 


@Umut wrote:

Ok thank you for confirming with me.

 

Could I request that the postal adress information I have given you can be erased from this chat conversation fully please. 


Yep. @Daniel0210 did that for you .

 

Re ethernet cable you could get one from currys . Just ask for cat5e or above if you haven't received yours yet

----------------------------------------------------
Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 43 inch UHD tv, samsung a5 2017 and samsung s21

If I get it right mark as answered
If I get it wrong humour me
If I say something you like give a thumbs up
Umut
Topic Author
This message was authored by Umut This message was authored by: Umut

Re: Sky broadband router ordered but I don’t have an optical network terminal

I have already received an Ethernet cable from my package delivery, just like I said, I don't have an ONT. 

This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: Sky broadband router ordered but I don’t have an optical network terminal

Posted by a Superuser, not a Sky employee. Find out more

@Umut 

 

I'd just add that 'Complex L2C' may  imply a less-than-straightforward installation and 'OH external CBT' means the fibre-optic cable is coming from a pole rather than a duct.

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

On average, new discussions are replied to by our users within 4 hours

New Discussion