Sky broadband is not working as of 18.30 ,15.04.24 ellesmere port area 2 x green lights on but

[Pete71]

My broadband not working in ch65 area ,done checks says OK but broadband not connecting, pressed reset 3 times ,switched off and back on but not working. 

[Mr+Flibbles+86]

Hi there @Pete71 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147