Sky broadband equipment delivery

[Ljames99]

I have recently joined sky broadband and about 2 weeks ago I ordered my sky hub and booster and it says that the activation date will be on the 6th July.

the delivery of my equipment still hasn't come and it's still saying awaiting dispatch? It has said that for the past 2 weeks now. 
Will they deliver it closer to the activation date or the same time?

Thanks to anyone who helps

x

[cookiemonsteruk]

@Ljames99 

You can expect the hub up until the day before activation

[Ljames99]

Aw that's perfect thank you, I'm unable to call them at the moment, thanks for your help 

[Cyuen]

My activation date by tomorrow but i still hVr not received the sky hub until today 

[cookiemonsteruk]

@Cyuen 

What does it say in your orders on your my sky app? Is there a tracking number

[Cyuen]

Scheduled go live date

Sunday 3rd July and sky hub delivery aeaiting dispatch.

No any tracking number shown in message

[cookiemonsteruk]

@Cyuen 

Have you received any messages at all from sky?

Get back to us tomorrow if you still haven't received it and we can escalate this to sky

[Cyuen]

I just got the sms as below...

Hi, Openreach here, a reminder that we'll be activating your service tomorrow. Activation can occur anytime up until midnight. Please keep the ONT and router plugged in and powered on.

After your activation, we'll run some tests and will be in touch to check everything is working okay.

But sky hub delivery status still "awiting dispatch"

[cookiemonsteruk]

@Cyuen 

Are you with sky already and upgrading to full fibre?

If so what sky hub do you have?

Again all i can emphasise is post here tomorrow and we can escalate

[Cyuen]

Service already provide on 3 July but sky hub still not yet delivery until today ....

[Cyuen]

My boardband plan started in the first week of July but Sky Broadband Hub delivery still showing "Awaiting dispatch" and never receive any letter from post office.

I'm using my own wifi router for internet right now so how can I contact Sky to update my status of Sky hub ??

[Daniel0210]

@Cyuen 
If you need to call Sky then if you already have a Sky Mobile or a Sky Talk landline call free by dialling 150, otherwise you can use:
https://www.sky.com/help/home
UK: Scroll down and click on ‘Need more help’ and it provides a 0333 number.
ROI: change the flag in the bottom right corner of the link to the ROI flag then scroll down and click on ‘Need more help’ and it provides a 0818 number.
(The forum doesn’t allow us to type the numbers in full).

Similar to calling a lot of large companies the start will be an automated response which may try to send you back to the forum.