Sky broadband basics

[Dodie]

I am 82 need to know about sky broadband basics as on pension credit struggling paying £130 monthly help please 

[MarkGoldsmith · Accepted solution]

Hi @Dodie 

If you take a read of this it explains how the social tariff works for Sky Broadband. eligibilty criteria and how to apply for it: https://www.sky.com/help/articles/sky-social-tariff

[Daniel0210]

@Dodie 
This link explains the process if you’re eligible for Sky Broadband Basics.
https://www.sky.com/help/articles/sky-social-tariff

The Sky account holder needs to be claiming Universal Credit, Pension Credit, Income Support, Income based Jobseekers Allowance or Income based Employment Support Allowance. These are the only qualifying benefits and in order for Sky to carry out checks with DWP they will need your NI number. The social tariff is for Sky Broadband Superfast 35 with an average download speed of 36Mb/s and the Sky Talk Pay As You Go tariff (ie: all calls are chargeable). It does not offer a discounted Sky Talk plan.

Broadband Basics is only available to customers who already have Sky Broadband and to add the Sky Mobile offer, you’ll need to be taking Sky Broadband Basics, and:
a) Already have Sky Mobile and a 3GB data plan.
b) Or you can add a new 3GB data plan with Sky Mobile.
The linked Sky mobile deal is only for 12 months.

If you are eligible you’ll need to call Sky to join. There is no equivalent offer for TV. The broadband part of the social tariff now lasts for 24 months and then reverts to the full cost but if you’re still eligible you will then need to re-apply.

[caesarome]

Morning @Dodie 

This link explains it all:

https://www.sky.com/help/articles/sky-social-tariff

Our Sky Broadband Basics offer is only available if you already have Sky Broadband with us.

[Dodie]

Thanks everyone can you still get sky cinema with it 

[Daniel0210]

@Dodie 

As stated it's for broadband and can incorporate a mobile deal but does not cover TV deals.