Sky max hub plus booster pod

[Jmwires]

I've just got the new sky hub max and the booster pod, I was told that being full fibre I would be guaranteed 150 mb plus another 25 mb from the booster, but I've only been getting 96.7 mb , it keeps dropping out and when I've checked my speeds through the sky service checker it's telling me that over the last 10 days I'm getting 151 mb , now I know that's not true, also I don't think they've put full fibre in my house, they sent an engineer out to swap the router & he said that the black router that was already in my place was better than this white sky hub max, well it looks like he was telling the truth, I'll be on to sky tomorrow with the evidence that I've saved on my phone, another thing the engineer told me is that the sky Q equipment that I've got now will be fazed out to make way for the sky stream, well I can tell you now that's when I get rid of sky, it's just one big con, & all I get from sky is that I've been with them for over 15yrs & I'm a platinum customer, well if I'm so valuable then offer me better deals instead of new customers.

im so disappointed with this Sky hub max & can't wait to hear what they have to say about it    
     Watch this space 

[Chrisee]

@Jmwires I think you are misunderstanding how the guarantees work. The 150Mb/s is the speed delivered to the hub. The WiFi Max guarantee of a minimum 25Mb/s applies to the WiFi speed to the device. If speed tests report 93Mb/s at the device then the WiFi connection is working well. 

WiFi speeds depend on the layout and type of construction of your home.As the signal passes through solid objects it looses power the more dense the object the more that is lost. In practice though apart from speeding up downloads few apps can even use 100Mb/s as for example streaming video in 4K tops out around 35Mb/s.

To reliably test the speed to your hub use a device conected to the hub by gigabit ethernet connection with nothing else attached. Also remember to alloow for roughly 8% network overheads so a hub synchronised at 150Mb/s will deliver something sround 135Mb/s over Ethernet .

[Jmwires]

I'm not talking about my WiFi . I was guaranteed 150 mb/s to my hub with another 25mb/s added to this with the pod, & I'm only getting 96.7mb/s to the hub nothing to do with my WiFi, & this was checked many times using your own service checker,  with the booster that I already had with my old hub I was getting more than this, the engineer that came & fitted my sky hub max told me that the black hub I already had was better than the sky hub max, now why would he say that if it wasn't true and in fact he was right, also the full fibre 150 that I've got now hasn't got full fibre, I haven't had any fibre cable installed so explain to me why I've got full fibre equipment if sky haven't put fibre into my bungalow