Sky broadband activated but no sky hub yet

[Dino69]

I'm a longtime Sky subscriber but have just changed over to Sky Broadband. My broadband has activated today but still no hub.

I have rang, and it seems the hub has somehow gone missing. A new hub order was attempted but couldn't go through apparently as the previous order is still 'active'. 
My problem is that I've been told it could be up to a week before we get a new hub sent, so no internet at all for a week. This is the week before my kids return to school ( we planned on online revision) and my daughters birthday with friends staying over. Not the best timing...

I was under the impression that in cases like this Sky could arrange a new next day delivery of the hub, as the changeover has already happened. This wasn't offered to me.

Does anyone know if this is the case?

[jamesn123]

Hi @Dino69 

Sky should be able to send a hub via Royal Mail or DPD. I've flagged your post to Sky. Look out for an email or message on the forum. 

[Dino69]

Thank you

[Lisa-P1987]

Thank you for escalating this. We have sent Dino69 an invite to chat 🙂 

[Tom-W19]

Hi Dino69

A private chat was started but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.

[SGB017]

Hi,

I am due to switch to sky broadband from talk talk, tomorrow 05/07/23. However i have not received by sky hub, nor has it been dispatched according to my orders on my account.

I work from home and require internet access. I have tried the virtual assistant but it 'isnt working right now'.

I need a hub sending out asap otherwise I cannot work!

Thanks in advanced

Stuart

[Chrisee]

@SGB017 I have escalated your post to the Sky team who replied above they should open a chat session for you shortly through the forum look out for a message and a chat icon appearing.

[Lisa-P1987]

Thanks for escalating this. We’ve sent @SGB017  an invite to chat.

[Lisa-P1987]

Thanks for chatting to us @SGB017 . Unfortunately, there was no further response on the chat in 48 hours, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks

[Steeden]

Hi,

Piggybacking on this, I am due broadband activation today (25/07/2023), however my sky hub is still awaiting dispatch.

I need internet connection for work, would it be possible to escalate and get my hub sent asap?

Thank you