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Discussion topic: Sky Wifi keeps dropping out. Old router problem

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This message was authored by: MartinFP

Message posted on ‎21 Apr 2024 05:33 PM

Sky Wifi keeps dropping out. Old router problem

I have had a Sky router for at least 7 years and it is now dropping wifi, physically conencted computers seem fine. Sometimes having to reset the router multiple times a day. I suspect it is the router due to it's age. How do I contact Sky to get a router change?

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Avatar for cookiemonsteruk
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This message was authored by: cookiemonsteruk

Message posted on ‎21 Apr 2024 05:56 PM

Re: Sky Wifi keeps dropping out. Old router problem

Posted by a Superuser, not a Sky employee. Find out more

@MartinFP 

 

Could you post your router stats

 

https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/m-p/2855717#M1014...

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