Sky WiFi keeps dropping in and out

[keith-sindy]

Only had Sky wifi for a month or 2 and it keeps dropping out and then reconnecting, looking to replace Sky Hub with a Asus Tuf - AX6000. Used to have Virgin Media which i could put into modem only mode and use a 3rd party router and had no issues at all with this method, obivously I know I cant do this with Sky. Im not very technically minded when it comes to PC's , is it straight forward if i get the AX6000? is it a case of plug it in and a way I go or do i need to change settings? if so which ones TIA 

[cookiemonsteruk]

@keith-sindy 

Could you post your hub stats to see if its an external fault

https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/m-p/2855717#M1014...

Also if you have fttc superfast you will need a modem bridge

[keith-sindy]

WAN WANoE 294582121 677707088 0 113269 3309623 1112:12:02

LAN Up 167984395 95970012 0 46385 46856 1112:14:04

WLAN (2.4 GHz) Up 40970591 5701540 0 18842 0 771:40:06

WLAN (5 GHz) Up 469184957 72016504 0 0 0 771:40:06

---

Broadband Link Downstream Upstream Connection Speed 159900 kbps 30000 kbps

I have fttp

[cookiemonsteruk]

@keith-sindy 

In that case the asus tuf should work directly connected to the ont

[keith-sindy]

@cookiemonsteruk 

so I dont need to change any settings in the AX6000 ? it will literally be plug and play? I will have 2 X PS5's connectedone via wifi and one by LAN, SKY Q, 3 smart tv's and a couple of phones 

thank you for your help

[cookiemonsteruk]

@keith-sindy 

You will need to enter the avhentication details either pppoe in ireland or dhcp option 61 in the uk

[keith-sindy]

@cookiemonsteruk 

thank you, I will give it a go at the weekend when I pick it up

again thanks for your help and advice

[cookiemonsteruk · Accepted solution]

@keith-sindy 

Should be straightforward 

Update the asus via etherneting tn the sky  hua until it doesn't update anymore

Remove sky hub and ethernet asus to ont

Locate field called client ientifier (option 61) and type 

anything@skydsl|anything

[cookiemonsteruk]

@keith-sindy 

By the way thats assuming you are in the uk

For Ireland

Pppoe username       anything@skydsl

               password       anything

Vlan id tag 10