I have a Sky Q box and mini box with Sky Superfast Broadband. Over the past few months the connection has become more and more erratic at times dropping out several times every few minutes. Watching via Sky Go or streaming films etc has become nothing but hassle.
In an effort to counter this I signed up for the WIFI Superfast max upgrade and was duly sent the white router. When switched it on the WIFI signal was immediately picked up by our mobile phones but nothing else. I consulted the help pages on the sky app on my phone and after much switching on and off of the Sky boxes and router they finally connected. Despite numerous further attempts none of the other devices (eg desktop computer, laptop, Amazon Echo Dot. Security camera etc ) would recognise the signal and therefore connection was not possible. All the devices had previously been connected to the previous black router that came with the Sky Q TV package last year.
I spoke to a technical expert at Sky about this problem for almost 2 hours whilst he got me try and a variety of possible solutions none of which worked. In the end he could not identify what was causing this problem and could only suggest hard wiring the devices with Ethernet cabling to see if this worked. After consideration I declined this, cancelled the WIFI max package and reverted back to the previous set up with the old router.
When the previous router was switched back on the Sky boxes worked immediately as did the phones and my desktop computer but none of the other devices would recognise the WIFI signal despite the fact they did before the 'failed upgrade'. Has anybody any idea how to get my WIFI back on track?
My apologies for the length of this post.
PauB
