@SWade wrote:
I've tried to the online diagnostic but I don't seem to have a pre filtered phone socket just a round disc on the wall which means I can't plug the DSL cable
That's confusing. Are you saying there's previously been a working connection,?
The 'round disk' is typically a cover plate for a hole in a wall, often associated with FTTP, and as such has nothing to do with either a DSL cable or troubleshooting a broadband connection.
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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
