@AndyL2 wrote:
i am trying to work form home and since last Thursday the broadband is dropping in and out on an unacceptably frequent basis. The network status says all is ok - but I beg to differ on this, and looking at the other posts I am not the only person being disadvantaged by this. All the ususal fixes (turning it off and on again, etc) are not resolving the problem.
Remember, Sky, we are customers who are paying for a service - a service you are currently not providing to an acceptable and robust standard - so please fix it anmmd then consider what you are going to do to compensate those who have lost business or been in other ways financially disadvantaged by your service failure.
@AndyL2
Firstly you aren't contacting Sky Customer Services by posting on here. This is primarily a customer to customer forum.
Remembering Sky Broadband is a domestic service, it doesn't come with the quicker fix times associated with Business Broadband which costs significantly more and the auto compensation only relates to full outages lasting 2+ days as agreed through Ofcom and even then won't apply to business loss.
Please post your router stats so someone can advise on any issues. They are a foreign language to me. This link explains how to
https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717#
▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
