Discussion topic: Sky Max broadband without a phone line
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Message posted on 09 Oct 2025 10:07 PM
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Sky Max broadband without a phone line
So I have just received my router and the router set up online for broadband mentions I need to plug in the phone cable in to the router. I just moved in here and there is no phone cable. Do I have to have one? Does sky need to provide me with one? A bit lost so any help is appreciated
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Message posted on 09 Oct 2025 10:42 PM
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Re: Sky Max broadband without a phone line
@Abz4 What package and what speed did you buy from sky, that may be the quickest and easiest way of working out what you have or need!
Message posted on 09 Oct 2025 11:30 PM
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Re: Sky Max broadband without a phone line
900mbps broadband for £35 a month i think. Thank you for helping
Message posted on 09 Oct 2025 11:36 PM
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Re: Sky Max broadband without a phone line
@Abz4 Then you are NOT connecting to a phone line in the slightest at that kind off speed, as FF Full Fibre connection is required.
You need to look at the section connecting the sky Hub from Port 4 Wan connection to an ONT using a supplied Ethernet cable! See the link below and look at each until you find connecting direct to a ONT Optical Network Terminal!
https://www.sky.com/help/articles/set-up-hub-which-sky-hub-do-you-have
Message posted on 09 Oct 2025 11:45 PM
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Re: Sky Max broadband without a phone line
Thanks! I already connected to the ONT using the eth cable however the video you sent still mentions the phone line so I wasn't sure if this was a must or just for people who has phones already.
On another note, the openreach ONT is located in a cupboard with closed doors on the ground floor, and I will need the strongest connection on the third floor. Is there a way I can move the router to the third floor? Thank you
Message posted on 09 Oct 2025 11:52 PM - last edited: 09 Oct 2025 11:55 PM
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Re: Sky Max broadband without a phone line
@Abz4 That is NOT a problem, Ethernet cable the length you require and the method off getting it to where you need it to be!
Phone line connection for older ADSL/VDSL connections to the OR Master phone socket's and also seperate if you wish to connect and use a landline phone!
Message posted on 10 Oct 2025 06:32 AM
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Re: Sky Max broadband without a phone line
If you have a home phone the you will plug it into the uk phone socket on the hub , for it to work, if you don't have a home phone then don't worry
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