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Discussion topic: Sky Max broadband without a phone line

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This message was authored by: Abz4

Sky Max broadband without a phone line

So I have just received my router and the router set up online for broadband mentions I need to plug in the phone cable in to the router. I just moved in here and there is no phone cable. Do I have to have one? Does sky need to provide me with one? A bit lost so any help is appreciated 

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This message was authored by: JimM1

Re: Sky Max broadband without a phone line

@Abz4 What package and what speed did you buy from sky, that may be the quickest and easiest way of working out what you have or need!

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This message was authored by: Abz4

Re: Sky Max broadband without a phone line

900mbps broadband for £35 a month i think. Thank you for helping

This message was authored by: JimM1

Re: Sky Max broadband without a phone line

@Abz4 Then you are NOT connecting to a phone line in the slightest at that kind off speed, as FF Full Fibre connection is required.

You need to look at the section connecting the sky Hub from Port 4 Wan connection to an ONT using a supplied Ethernet cable! See the link below and look at each until you find connecting direct to a ONT Optical Network Terminal!

 

https://www.sky.com/help/articles/set-up-hub-which-sky-hub-do-you-have

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This message was authored by: Abz4

Re: Sky Max broadband without a phone line

Thanks! I already connected to the ONT using the eth cable however the video you sent still mentions the phone line so I wasn't sure if this was a must or just for people who has phones already.

 

On another note, the openreach ONT is located in a cupboard with closed doors on the ground floor, and I will need the strongest connection on the third floor. Is there a way I can move the router to the third floor?  Thank you

This message was authored by: JimM1

Re: Sky Max broadband without a phone line

@Abz4 That is NOT a problem, Ethernet cable the length you require and the method off getting it to where you need it to be!

 

Phone line connection for older ADSL/VDSL connections to the OR Master phone socket's and also seperate if you wish to connect and use a landline phone!

This message was authored by: peter-marlow+1966

Re: Sky Max broadband without a phone line

Posted by a Superuser, not a Sky employee. Find out more

If you have a home phone the you will  plug it into the uk phone socket on the hub , for it to work, if you  don't  have a home phone then  don't worry 

P c marlow
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