Sky Max Pod not connecting

[James360]

I have since had a replacements router, still no difference. Hubs still won't connect even right beside hub. I need to re contact sky but they said before that if the router doesn't work they could cancel my WiFi boost payment and I live with the poor coverage or cancel the contract altogether. This is simply pathetic. Please sky, I know you read these forums please come forward and make a statement on why your pods don't appear to be fit for purpose!!!!

[Chrisee]

@James360 no idea why your system isnt working but to assume that issue affects all customers is incorrect most installs work which makes your issue unusual. As you need to talk to Sky I am escalating your post to the Sky team who support the forum who should be in touch soon to offer you a private online chat session to get this sorted. Keep an eye on the forum as if you miss the message just click the brightly coloured chat icon which will be added to the forum pages for you to use.saving a long phone call.

[Mr+Flibbles+86]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Bree1]

Sorry to hear that you guys are still having issues. I contacted the automated helpline as I was ready to cancel the broadband, they put me through to an actual person who then sent out a new hub and everything is working now. Fingers crossed you all get a resolution to the problems that you're experiencing. Good luck all! 

[UK+Sgt+7094]

just to know that no one has been in touch, i have been told by the call centre that they will let me buy a third party wi-fi booster and will re-inburse me for it, i was provided with some example from TP-Link by the call centre and went for one at £26, it has fixed all my deadspots as this one wi-fi extender covers the whole house, i had to provide a recipt and was told they would then credit me. i have provided the recipt via the photo upload system that sky uses, they confirmed they got it but have not been credited yet, this has been a week so far. 

[Tom-W19]

Hi there

A private chat was started but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.

[James360]

I still need the private chat thanks, please set up

[Chrisee]

Sorry @James360 cant be done today the team is nit fully operational soyou will need to call in. 

[walshy34]

What does the pod look like when it's added to the My Sky app? 

[AndreaHow]

Hi please can I ask what you bought in case I also need to ask for this option in the future as I'm currently using 3 pods after today and only 1 has good signal ? Many thanks 

[Bree1]

Apologies, I have only just seen this. If you haven't sorted it already, it should be on the Broadband at the bottom, if you click on that and then 'your devices' it should be listed in there. Mine is 'pod 1'.

[EwanHusarmee]

I think the main problem is that like the hub, Sky have reduced/removed user interfaces to stop users messing up settings.

You should be able to either connect via an ethernet cable, or to the pod's own wifi ssid,  put in an address into a browser, get an interface for the pod and set some settings to get it going - or at least identify the fault. Instead we have 30 minutes of rebooting hub and pod, factory resets etc with a very pleasant person somewhere in central/eastern europe, who then has to escalate it to another queue.

[CLW4]

Where in the app am I supposed to see it as a device?

[xrayman83]

Could you tell me whcih TP link extender you were recommended/bought?

On second "max pod", since our boradband went down for a week the max pod just flashes white, tried all the reinstall combinations! neither old nor new ones show in app etc. Completely regretting moving to the wifi max, signal range is far worse than old sky router, so much for wall to wall.  Fed up so might just buy my own extender 'til my contracts up.