New Max Hub

[KevNewMedia]

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@Aleksandra87 wrote:

I’ve got new max hub but signal it's wars then before and can't even connect to all devices 

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Hi @Aleksandra87 

If you are having difficulty connecting some devices, you can change the WiFi security from WPA3-T to WPA2. Here are the steps to follow.😀

[KevNewMedia]

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@Barry1506 wrote:

I am also worse off for Upgrading, im

charged more money for slower internet, high ping and latency issues. 

I wish I stayed with my old Sky Router now. 

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Hi @Barry1506 

I'm sorry to hear of these problems.

Could you post some screen grabs of this experience?  Please don't post anything in public that will show your IP or Mac addresses. You can send these over PM if it's easier.

[KevNewMedia]

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@Madhatter wrote:

On the new SKY HUB, did it have the same WIFI password as the white hub you swapped it with?

I changed the password on my 1st white hub and plugged in the new one and it had the same SSID and password as the one it replaced.

I was certain I didn't put the same one back but now I am beginning to doubt myself - I Checked the box it came with and the password on the bottom is the same as on the card.

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Hey @Madhatter 

That's right, your settings are stored in the cloud to make it easier when changing your hub 👍

[susiew73]

i am same cant connect my work laptop to it keeps dropping out 

[Jamesh6]

Same having issues with connecting a ps5 and work laptops.  Changes the security to wpa2 but not solved it.  I have a pod extender too and that does not seem to help plus i cannot see how you choose which devices to connect to it as seem just random... 

[Ayze]

 Mine has gone from 150mbps to then 70 to now 7 I've had sky for around 6 years and I regret ever going to sky I have never had good reliable internet for over 3 months. At night my internet goes down to 1mbps