Sky Broadband super slow on my new HP Laptop, other devices fine

[Muisface]

I recently got a new HP work Laptop and from the word go I've had internet issues. I connect wirelessly to the router and the internet speeds I get are between 5 and 30 mbps, when I get between 180 and 300 mbps on other devices, including other laptops.

I am having issues with work video calls so wondering if there is an issue is more likely with my Broadband or the actual laptop, so I can start looking at fixes. This situation cannot continue.

Thanks all

[jamesn123]

@Muisface 

If other devices are fine & get good speeds then its hard not to blame the laptop.

Whats the model number of it?

[Muisface]

Its an HP Elitebook 650 G9

[jamesn123]

@Muisface 

I would get your work to check drivers etc because that laptop supports WiFi6e so should be as stable as any other device you have.

Is it a similar distance away compared to other devices?

[Muisface · Accepted solution]

Yep, literally side by side. 

Thanks for that, Ill get them to look into it.

🙂

[TimmyBGood]

@Muisface 

Is the laptop configured to automatically connect to a business VPN?  That can drastically affect speed.